I just wanted to share a great Customer Service experience I recently had.
Of course there's tons of stuff that can go wrong with a game such as DDO, but sometimes Turbine gets it right. And because there is no shortage of folks calling them on it when it goes pear shaped (often rightfully, and occasionally not so much so), it's always nice to show the positive sometimes.
The other week after rolling-up a Purple Dragon Knight, and not being too keen on her hairstyle, I decided to go to my standby female hair style from the DDO Store: the Spunky Bun. I don't know what it is about it, but I think it's the best looking from the back and seems to frame the face so well...but enough about my sense of fashion.
So I open the store and click on the Spunky Bun, open my inventory, and prepare myself to see if it holds up to the PDK's enormous head. A few seconds of sparkles and popping sounds, and my jaw drops! I've never seen this hair style...and I never want to again...definitely not the Spunky Bun! So I go back to the store, thinking I must have clicked on the worse hair style button instead and slowly put the Spunky Bun into my cart. More colorful sparkles ensue, and the same thing happens again. Curses!
Not content to just wear a helmet, I once again open the store and get a hair style reversal potion. So I'm 160 TP down, disappointed, and wondering why we can't just have preview hair colors and hair styles, like we do for armor now. At first I thought that I'd just let it go, but then I figured I would give some feedback and hopefully get my points back. So I submitted a bug report and here's the result...
Sometimes...they get it rightGreetings ,
Thank you for your inquiry. I have reviewed your account and I am happy to assist you with a refund. I have processed a refund of 160 Turbine Points to your account for the hairstyles that you purchased. Also, I will be glad to forward your feedback along
to the appropriate team.
If you have any additional questions or concerns, please respond to this email and I will be happy to assist you.
Customer Service Agent