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  1. #1
    Community Member
    Join Date
    Jan 2010
    Posts
    68

    Default getting in line to connect - problem

    Hi,
    i can´t log into the game any more
    after i choosed the server it shows "getting in line to connect" .. and than "Failed to queue for server (0x80004005)"

    Maybe not connected but funny coincident:
    I made a ticket ingame on sunday - that one was not answered but closed by a gm
    Yesterday i opened another ticket asking "why was that closed , and why is problem still there"

    While i waited on a reply the game shut itself down with a rather strange message like "your account need email varification" or so - i just got a glimps on that sign.
    Ever since that game shutdown i can´t log in , i did not receive an e-mail.

    Ah maybe connected as well:
    The problem i reported: When i wanted to tr with a druid heart and went to kruz he used up the free heart we got with the new enhancement. Since i wanted to tr and not lr i opened a ticket.

    Any ideas what i should do now?

  2. #2
    Customer Service Representative
    Join Date
    Jul 2013
    Posts
    28

    Default

    We won't know what the issue is unless we are looking at your account. Please submit a ticket or call using the information in my signature for further assistance.
    DDO Support Page / DDO Knowledge Base / Account Support / Tech Support / Game Download / Forum Support / In-Game Support / Character Transfers
    They all can now be found here: http://support.turbine.com/ To submit a ticket click on the 'Submit a Ticket' link.

    English Account Management Phone Support: 855-WBGAMES (855-924-2637)
    2:00 pm to 6:00 pm Eastern (GMT -5)
    Monday-Thursday
    12:00 pm to 4:00 pm Eastern (GMT -5)
    Friday

    Contact us on Twitter @DDOUnlimited

  3. #3
    Community Member
    Join Date
    Sep 2009
    Posts
    8

    Default

    Quote Originally Posted by SpectreVortex View Post
    We won't know what the issue is unless we are looking at your account. Please submit a ticket or call using the information in my signature for further assistance.
    I have the same problem as the OP, just started tonight, I sent my ticket in as well

  4. #4
    Community Member
    Join Date
    Apr 2012
    Posts
    2,678

    Default

    Quote Originally Posted by yovoli View Post
    Hi,
    i can´t log into the game any more
    after i choosed the server it shows "getting in line to connect" .. and than "Failed to queue for server (0x80004005)"

    Maybe not connected but funny coincident:
    I made a ticket ingame on sunday - that one was not answered but closed by a gm
    Yesterday i opened another ticket asking "why was that closed , and why is problem still there"

    While i waited on a reply the game shut itself down with a rather strange message like "your account need email varification" or so - i just got a glimps on that sign.
    Ever since that game shutdown i can´t log in , i did not receive an e-mail.

    Ah maybe connected as well:
    The problem i reported: When i wanted to tr with a druid heart and went to kruz he used up the free heart we got with the new enhancement. Since i wanted to tr and not lr i opened a ticket.

    Any ideas what i should do now?
    I get this problem once or twice a week, but it never lasts. A couple client restarts and it eventually connects. Have you tried again?

  5. #5
    Community Member
    Join Date
    Jan 2010
    Posts
    68

    Default

    i submitted a ticket beginning of this week.
    Up until now i only got the automated replies.#24001-512853

    I still can´t log on a server, and still get the same messages.
    and did most of what came to mind
    like restart router, run windows as a "clean version" or flushdns ..
    Nothing solves the problem ..

    And the support seems to be very busy atm

    @jalont - i tried like 1000times .. kidding more like 60-80 times ..
    Last edited by yovoli; 09-19-2013 at 01:52 PM.

  6. #6
    Community Member
    Join Date
    Jan 2010
    Posts
    68

    Default

    btw.
    i can create a new account and log on any server ..
    So this is most likely a problem at ddo-end.

    I do not want to loose all my stuff and all the time i spend on that account(this one).

  7. #7
    Community Member
    Join Date
    Jan 2010
    Posts
    68

    Default

    nothing changed.. i still can´t log on any server with this account..

    Did I get banned for opening that 2nd ingame Ticket?

    @ SpectreVortex Does the ticket # help?

  8. #8
    Community Member
    Join Date
    Jan 2010
    Posts
    68

    Default

    First:
    The problem is NOT solved! (How could it - it´s weekend )
    I still can´t get on any server using my main account.
    And i did NOT receive any help at all - till now..

    Second:
    Since i can only log on with my brand new account , i might as well share the feeling of a "fresh ddo player".
    Even thou i can´t use any unlocked class/race/whatever .. The amount of choices are wonderfull.
    Since i´m not rly a "first timer" i can create some awsome bulds.

    I layed down my basic plan and jumped into the game - korthos lvl1 .. not even a champion ..
    I rushed through lvls 1-4 very easy ..
    Not many , or rather none lfm up for my lvl on the server Sarlona
    I´m missing my guild ship , but refuse to enter guild due to xp decrease.

    After that i start noticing my missing greater tome , and much more important - the ability to open stuff on elite.

    I instandly was reminded of the good and old tr grind (without those exp fluff) .. but i rly missed the +exp - even as a non tr.

    At around lvl 8 i started to wonder - where shall i get my next exp thing from .. why does it take so long ;-)
    And it hit me .. all those adventure packs i purchased are gone ..

    Atm i´m around lvl 11-12 .. missing my gs gear and of course FREE QUESTS.
    Normaly i would stroll down to sands or gh - but i refuse to by all those adventures again ..

    So i ended up - quite frustrated .. with some tp to buy ? and no real way to reach lvl 20+

    So this is the feeling a "first timer" gets ?
    Wrong way turbin .. wrong way

    Just my 5 cent ..

    And to push my toppic a bit ..

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