I purchased the Menace of the Underdark expansion from the DDO website. Upon activating the code I was asked if I wanted to create a new subscription and I clicked No because I wanted the expansion added to my current VIP subscription. The website created a new subscription anyway and added the expansion pack to the new subscription, so now I do not have access to the expansion I just purchased.
I attempted to call account support several times this morning and was told the number was not available. After finally getting through two hours later, I sat on hold for an hour until someone was able to get to my call. As soon as they answered, the call immediately disconnected. When I tried to call back I was told they were unavailable again.
It's been a hell of a day trying to get this worked out. Is there anyway that I can get my expansion moved to my correct subscription?