I can't get the launcher to open. I get a window that says it's stopped working and will close. I tried re-installing the game but it didn't help. I have closed virus and firewalls with same result. I have used the Task Manager to restart that didn't work either. I've been playing with no problems like this since 12/2012. This started 6/7/2013. I had been on party loot quests in Jorasco the day before. I have Windows 7. I submitted a ticket to support and didn't get a reply in my email yesterday (yes I checked the spam folder) so I re-submitted today and still don't have a reply or ticket number. My account is VIP, I have visited the Wheloon docks but not done quests there because I don't want to pay extra. I have quested in Eveningstar. This is truly aggravating.