And for the mods reading this post, let me stress I would like to abide by your terms and conditions, yet in order to abide by section 2 means I cannot consider the miscellaneous statement as anyway binding, yet if I am abide by the miscellaneous statement, I cannot abide the statements in section 2 as being valid. Which means by reading the agreement as currently written I cannot agree to it in its entirety and I really want to do that since I want to play your game.
Please realize that this is due to my insufficient lack of reasoning abilities and obvious poor understanding of the English language.
Please moderators, can you help me with my conundrum?
dont know what happened and I also understand that devs dont want to tell the whole truth. What I know is that first service which has been unavaiable was the update site. This persisted even when ddo has been reopened. Turbine simply created a new update site and redirected the launcher to it. it only needed to restart launcher to force it update its configuration files. I dont know, which hosting stopped to work and i only guess that Turbine had to have to find a new hosting and upload all files there in the very short time.
Thelanis: Shewind the Airbender (Sorc20/Epic5 -> Bard20/Epic8 -> Rog20/Epic8/Epic2 -> Harper_FvS20/Epic4 -> Art20/Epic8/Epic8 -> Rng8), Azaxe (Rog18/Wiz2 -> Sorc20/Epic8/Epic4)
This is also why people who work hourly get paid more for working on weekends and even more for holidays.
Yes, I continue to believe it's Turbine's responsibility until they show me something along the lines of me being at fault. So, for instance, interaction would begin with me contacting their support and getting escalated until eventually they ask for a trace route. I would provide that. If then they come back and show that the problem is on my end (as in, the packets I send aren't even getting to them or their ISP), then the problem and responsibility falls to me and Turbine is in the clear (in my view). If my packets get to them, are processed, and are then sent a response that gets lost, then it's back to being Turbine's responsibility.
It seems to me that you are arguing if it isn't YOUR provider, then everything else is Turbine's fault. Well Turbine doesn't own all the rest of the Internet, there are many many hops in between your network and their network.
So far it looks like Turbine took responsibility for customers not being able to use their service (even though it wasn't their fault), pursued the issue, and resolved it (for now at least). This is what I would expect from a paid service, and they delivered.
Thanks for the snippet and the reference, Cordovan. I had not considered checking the LOTRO forums.
I religiously follow the Dev Tracker in this forum so if this happens again *shudder* could you please post a link here so O'll know where to look?
(And I hope they gave you the day after off...or at least flex time.)
To the readers of this thread: Look, something big happened, and the one fellow we rely on to inform us (and for all we know he does it voluntarily) was overwhelmed (I would be) and thinking from a Turbine Wide perspective. All we need to do is ask nice for the next time and move on.
I have felt the way internet service is provided, in fact many services and products are provided, are based on a purposefully engineered lack of information to glean the most money out of the unknowing consumer, but that's not Turbine's fault nor their employees.
If I were Turbine's provider, though, I would be having a few words with THEIR provider. Probably not regulated.
Unbridled capitalism, the wild west. At least in DDO we know the rules and they don't change and we stand a chance.
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