Yes, that seebs.
Not having fun anymore? Learn to play, noob!
Just a quick point, when the game is down, my first goto info point is the Dev Tracker, o.k. so other people were bringing the info to the forums.....BUT....there was no info in the tracker so no DDO confirmation of forum members info being correct....just a message confirming accuracy of info would have saved a lot of people a lot of time!!
Never underestimate the power of Chocolate!
Spiritfires, Spiritryder, Spiritbasher, Spirittanker, Spiritlite and Spiritwarper
House Xorlarrin Sarlona
EDIT: Now, if their servers are down for a couple weeks or longer, then getting re-imbursed for that time becomes significant and moving the day my payment for VIP is due is an acceptable consequence.
When there is an issue, I'm not going to read every single thread on the forum, about the same exact, widespread problem. I'm going to immediately go to the Dev Tracker, and read what a Developer or Community Manager has to say. I read only those specific posts, unless a post directly below it happens catch my eye. Why would I waste my time sifting through all that bickering & complaining, bickering & complaining, and more bickering and more complaining? So if it's not written by a Turbine employee, or at least quoted by a Turbine employee, I don't usually see it.
i know it can seem silly, but it would have been worth a copy+paste. sometimes i catch up on an event by following the dev tracker, it's always nice to see a dev give a tip of the hat to players for beating them to the post, but the important part is i'm reading the dev post first not the players post.
www.legendsguild.eu A light RP guild that's moved from Keeper in Europe to Thelanis
Play DDO in 3D, for fweeeee! how to use coloured 3D glasses with DDO.
East? West? Which way's that? Putting East and West back on the (mini)map
Tired of chasing blue dots? Find a speed or striding item, vets are hooked on them and you will be too!
If a company wants to pay, they can have an on-site tech with an entire backup network ready to go, but unless you have unlimited funds, that's not going to happen. And higher-ups are the ones that approve budgets, so they usually get it when they get the service they paid for and not the service they want.
Again, this is not a Turbine issue, or the vendor they contracted out with, but with a third party.
Vast & Mysterious since '06!
There's a very good reason why customer/provider lists are often considered trade secrets and employees are required to sign NDAs about that specific knowkedge or given compensation to stay quiet about it.
I am in NO WAY complaining about the outage, stuff happens. I'm thankful you guys worked like you did to get things going again, even over a major holiday weekend.
Just because a bunch of players copied things over from the LOTR forums doesn't mean that we were able to find it, or that we even believed the information. A quick word in the Dev tracker, however, puts things into an easy to find spot where the majority of forum goers look for official word.
Thanks for reading, and for your posts about it!
<-Curelite Bottling Company->
Originally Posted by Chilldude
I am savvy enough to know that Sapience from LoTRO is an official representative _for that game_ and that LoTRO is turbine owned, but I didn't catch any of those links to LoTRO's site in my skimming of new posts and dev tracker watching _for this game_. Hard to believe I know, but it's true.
I had some other comments to make, but I'm thinking I better stop here.
And you seem to love to quote him too. He must be doing something right!
To see how to relates to DDO, replace "Amazon" with "Turbine" and "UPS/Fedex" with whatever ISP. Exact same situation. Bottom-line is that Turbine is responsible for the service they sell. They're not stupid and have enough business sense to realize this and so try to get it fixed. A lot of people on this forum lack common business sense.
Your second comment is a poor nitpicking troll attempt that doesn't make sense. If my ISP went down, it's my problem and my responsibility. If Turbine's ISP goes down, it's Turbine's problem and their responsibility. All reasonable people would agree to this and I don't know why you even bring this up.
Did you mean the case of bad routing via Turbine's ISP's peering? It's still Turbine's problem and responsibility, even if they can't directly do anything about it. This case (dependency problem on middleman companies) is common in the business world. Know who in the end is responsible? The company selling the service to its customers.
All they'd really have to do is let on which provider is the problem, and the rage would be vented in that direction.
I'd bet it's a little more complex a situation than Turbine's buck passing would make it seem.
It does mention, however, "In no event shall Turbine be liable for any failure of performance resulting from causes beyond the reasonable control of Turbine". The keyword here is "reasonable". Routing problems a few times and Turbine has no control? Ok, fine, seems reasonable to me. However, if these routing problems occur regularly, then it's no longer reasonable to me. If it's a constant problem, a reasonable course of action would be to insert these routing problems as part of the SLAs Turbine has with its ISP. Escalating like this would then cause the routing problems to become the ISP's problem, at which point they would be very keen to fix it.
As for the actual cost of the subscription, I don't really care. Bringing lunch to work for one day instead of eating out covers the cost for me.
You didn't say "I bought something from Amazon and paid THEM to ship it to me." You said you paid UPS/Fedex. So if you paid the third party that was supposed to deliver Turbine's service to you, go ahead and apply for a refund. If you paid Turbine to play on their servers with their software, guess what? Their servers did not crash, their software did not bomb. The delivery service did. And it wasn't even Turbine's delivery service, it was a third party. And guess what else? Turbine did what they could, as fast as they could, to work around this blizzard that shut down the roads. They did more than plow their own parking lot. What kind of contingency do you think they should have? Be realistic.I pay UPS/Fedex to ship the package
So how far down the chain is Turbine responsible? Their servers were up. Their software was working. Their datacenter was up. Their own provider was up and running. Beyond that, something went wrong. So if you think that Turbine is responsible for a third party down line from their datacenter and their provider, I was wondering if it would include YOUR ISP as well. Because essentially, it was this exact situation that occurred, except it wasn't your specific ISP, it was someone else's provider. Not yours. Not Turbines. Is that reasonable enough for you?It's irrelevant how/why the service was unavailable and also irrelevant whose fault it is.
Last edited by Fedora1; 09-05-2013 at 02:14 PM.
You experienced a disruption of service, which you agreed they are not responsible for.LIMITATION OF LIABILITY. IN NO EVENT SHALL TURBINE, ITS PARENT, SUBSIDIARIES OR AFFILIATES BE LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND ARISING OUT OF OR RELATING TO THE GAME AND/OR THE GAME SERVER OR ANY KIND ARISING OUT OF OR RELATING TO THE GAME AND/OR THE GAME SERVER OR ANY USE THEREOF, INCLUDING WITHOUT LIMITATION ANY LOSS OF DATA OR GOODWILL, DISRUPTION OF SERVICE OR CLAIMS OF THIRD PARTIES.
This form's session has expired. You need to reload the page.Reload