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  1. #481
    Community Member Hendrik's Avatar
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    Quote Originally Posted by Cordovan View Post
    Heya folks, as you're aware DDO.com and the forums have been up and down lately, and it's impacting our ability to effectively communicate through them. Please make sure to check us out on Twitter and Facebook if the forums aren't working well for the latest information.

    We're continuing to investigate - that's the latest word. As soon as there is more information to pass along, we'll do so. Hopefully there'll be news soon - trust me, we want services restored as much as you do.

    Finally, I understand that quite a few of you are upset, but lashing out at each other and failing to follow the community guidelines is not helpful. Please!
    Thank you Jerry.

    Sorry you and the team have to work on a Holiday.



    Wish I could buy you all a round of drinks after this is figured out.

    Quote Originally Posted by hsinclair
    I heard the devs hate all wizards, bards, clerics, fighters, and fuzzy bunnies and only want us to play halfling barbarian/paladin shuriken specialists!

    It's totally true, I have a reliable source. You better reroll now.
    Adventurer, Bug Reporter, Mournlander.

  2. #482
    Community Member Khalesh's Avatar
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    Euro player here - could not log in last night

    This afternoon still cant log in

    This is turning into a 24hour downtime already .....

    Any ETA on a resolution to login issue???

    Thanks

  3. #483
    2016 DDO Players Council Qhualor's Avatar
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    Quote Originally Posted by toaftoaf View Post
    neverwinter has way beter underpants figting. in a creepy kinda way
    at 85% now. cant wait to see underpants fighting.

  4. #484
    Community Member Blayz's Avatar
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    Default Keyword

    The keyword is they are continuing to investigate, which tells me they still don't know the issue and are no closer to making a repair. We are still in a diagnosis phase, which means I should have plenty of time to burn the BBQ before game servers are restored.

    Oh and as a side note... Never ever and I mean never BBQ with gasoline. I almost lost two eyebrows.

  5. #485
    Founder & Hero cdbd3rd's Avatar
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    Quote Originally Posted by Blayz View Post
    ...

    Oh and as a side note... Never ever and I mean never BBQ with gasoline. I almost lost two eyebrows.

    Blayz....

    CEO - Cupcake's Muskateers, Thelanis
    DDO Freebies ____ Monster Manual


  6. #486
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    Default Just got past "installing pre req" on load screen

    Now it says "failed to read authentication response." Progress? Maybe this might be up today sometime.

  7. #487
    Community Member sveiks2u's Avatar
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    Default WOOT, aww

    progress... to the log in screen...then disappointment. Keep working on it guys... You can do it, yes you can! I WILL play today!

  8. #488
    Community Member djl's Avatar
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    Quote Originally Posted by Hendrik View Post
    Not when they do not read nor rage at the proper people.

    Like everyone else, I hate that my favorite game is down on a Holiday weekend. I am just mature enough to not get all bent out of shape from some lost time if your a FtP or lost time and lost pocket change if your a subscriber.

    We are talking less money here then a cup of coffee. All this nerdrage over about the same amount of money then you can find in your couch.

    It is laughable and deserves ridicule.
    By itself, this outage isn't rage-worthy. Stuff happens in IT, it's part of the business.

    But on the heels of the most bone-headed and destructive decision Turbine has yet made (re: lost raid completions), can you really fault people for being outraged? It's just a perfect storm. Yes, there are more constructive ways of venting frustrations than slinging childish names at Turbine, but people have a right to be angry. Turbine has dropped the metaphorical ball so many times in the last couple weeks that they do not deserve the benefit of the doubt anymore.

  9. #489
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    Quote Originally Posted by Cordovan View Post
    We're continuing to investigate - that's the latest word. As soon as there is more information to pass along, we'll do so. Hopefully there'll be news soon - trust me, we want services restored as much as you do.
    Not to be accusatory but after more than 18 hours of "investigation" if the best you can do is to direct your community to a twitter feed where the latest repeat of the same message is 2 hours stale, it doesn't say much for your commitment to the community. Smiling about the statement of the obvious that : "we want services restored as much as you do" is a bit insulting. We are aware you want the service restored so you can earn revenue and secure your jobs, that's neither funny nor helpful. More to the point if the degradation of conversation on your forums to rants aimed at one another truly bothers you at Turbine how about releasing some meaningful information about the nature of the problem. Or, at the very least, make some gesture to the community by way of what you plan to do after the service is restored by way of compensation.

  10. #490
    Community Member drathdragon's Avatar
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    The lack of good manners in this forum is unbelivable.

    First: it's a game.
    Second: ok you paid for it but nobody autorized you to be unrespectful to devs.

    Then.. surely Turbine has some faults but i am sure it's a matter of hours to solve the downtime issue.
    As many of you i don't agree with some 'political choices'
    For example i don't understand why to continue to upgrade a game now 6 years old.
    They should stay in their own garden (Eberron) without trying to appeal ppl with Forgotten Realm expansions or whatever.

    Yesterday in game i was chatting with so many players who said that they haven't yet bought any of the FR expansions and they wouldn't do that..

    Anyhow: to everybody who is shouting: ''scandal scandal they are trying to steal us money'' think well about the fact that
    to maintain a 6yo game in good state you must have a team, i don't think there is an hamster who turns the gears in devs quarters.
    Every day i play this game i think ''wow.. free to play, it's a real miracle''.

  11. #491
    Community Member diasho2's Avatar
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    Quote Originally Posted by mons View Post
    I don't expect a response from Turbine but isn't it kinda obvious that YOUR provider is the common denominator for these issues that have been occurring since the beginning of August? Will all this downtime over that period be reimbursed to those of us affected?
    I would guess they will reimburse vip and maybe premium members since they have done it before. Depending on how long it is down they will probably add days to vip and give bonus xp/loot days the way they did after the last long down time caused by a botched update.

    The second and obviously bigger issue is why Turbine has not done anything to fix an issue they have been having since the first of August. I don't know many people that would be able to not do their job, or do it very badly, for a month with out being fired.

  12. #492
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    Lightbulb PANDO GAVE NOTICE, WHY DIDN'T WB or TURBINE CORRECT THIS BEFORE ALL HELL BROKE LOOSE

    Copied Directly from PANDO FB
    ================================================== ============================================
    Pando shared a link.
    August 5
    We have some bittersweet news.

    On August 31, we will be shutting Pando down.

    Please visit our main site to learn more.

    It's been an amazing ride thanks to you all. Thanks for sharing!
    Pando.com
    www.pando.com
    Like · Comment · Share

    Amynath Xy-na Mo'hd, Liran Cohen, Sungok Lim and 3 others like this.
    Michele Nell NO! I love Pando!!
    August 5 at 9:09am · 4
    Dezzi Lu oh man!! This is horrible!
    August 5 at 9:15am · 2
    Shellie Zaleta Sorry to hear this. A program I've used and loved for years.
    August 5 at 9:15am · 2
    Rhonda Smith
    August 5 at 9:25am · 1
    John Bailey This news really sucks.
    August 5 at 9:26am · 2
    Jacob Evans So is this Microsoft doing the rebranding thing?
    August 5 at 9:35am · 1
    Tamar Elderton Sad to hear this, as I loved Pando, although since discovering WeTransfer I just use that these days.
    August 5 at 9:39am · 1
    Troy Binnebose I think you everyone an explanation on why your shutting down!!!! If its Microsoft buying it or what ever everyone deserves a reason why
    August 5 at 9:43am via mobile · 3
    Juani Rodriguez Sanchez I don't like thies I love Pando!
    August 5 at 12:57pm · 1
    Lorraine DiVitale Herwig Cassini Hate to see you go Pando!!!
    August 5 at 1:15pm · 1
    Mike Piccirillo that stinks, back to burning a cd rom then hand delivering it - sneaker net is back! where the heck are my floppy diskettes? lol
    August 5 at 1:38pm · 1
    Kari Peterson
    August 5 at 9:39pm · 1
    Kari Peterson what a shame
    August 5 at 9:40pm · 1
    Denis-bruno Romand Noooo *** why ????????
    August 6 at 3:44am · 1
    Jean Transcene very sad with that bad news
    August 6 at 8:37am
    Vaping Crazyhorse this stinks.. what bs closing such a useful program.. nothing sweet about this news just lots of bitter!!!!
    August 7 at 1:24am · Edited
    Rodrigo Antón Bad news. Why?? I dont understand
    August 8 at 3:36pm
    Rodrigo Antón What is the sweet part of the news??
    August 8 at 3:38pm
    Taimoor Raza can we know the reason of shutting down???plz
    August 15 at 3:22am
    Frank DeVos So, when did you tell those that rely on Pando? Those that have contracted with Pando
    2 hours ago
    ================================================== ============================================

    Sorry to say, but WB and Turbine are responsible for this downtime. PANDO gave notice at least "27 DAYS" prior (By the date(s) shown above) that they were shutting down their services! So, if this was the case, then why in the hell were there no corrective actions taken by WB or Turbine prior to this!!

  13. #493
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    I work for a company just like this. Somewhere there's an executive who knows about these ongoing problems, but doesn't care because they'll still get a yearly bonus for a job well done.

  14. #494
    Community Member Grimlock's Avatar
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    Default

    So I started having this issue yesterday around noon. I was playing DDO just fine until then. I left my house came back to find DDO was no longer running and I could not get past the "Installing Pre-Reqs" window. I sent in a few tickets to support, which requested a zipped copy of my msinfo file for my machine. That was yesterday afternoon and I have not heard back yet.

    Turbine I would recommend you invest more into customer relations. It would not be hard to include this forum thread in your automatic replies related to this issue so your customers are aware that you guys are trying to fix the problem.

    What is your game plan for moving forward? Are you working the issue now? Are you guys not doing anything because today is a holiday? What sort of compensation are you considering in light of your product not being available over the weekend?
    ~ Archangels ~
    Grimmlock (Heroic Completionist Life 15); Saulot (Life 3); Leviathian (Life 5); Flogging Molly; Mithriss; TheBoondock Saynts; Bushmils; Humblebeard; Guinnesss.
    Tiocfaidh ár lá

  15. #495
    The Hatchery zwiebelring's Avatar
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    Quote Originally Posted by Blayz View Post
    Ponies yes

    Cats No

    Just use protection....
    Taking all the fun. It feels more real without it. Anyway, where's the darn cat....
    Characters on Orien:
    Wanzer/ Klingtanz/ Incanta Superior/ Mercantus

  16. #496
    Founder Raiderone's Avatar
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    Default

    Quote Originally Posted by Cordovan View Post
    Heya folks, as you're aware DDO.com and the forums have been up and down lately, and it's impacting our ability to effectively communicate through them. Please make sure to check us out on Twitter and Facebook if the forums aren't working well for the latest information.

    We're continuing to investigate - that's the latest word. As soon as there is more information to pass along, we'll do so. Hopefully there'll be news soon - trust me, we want services restored as much as you do.

    Finally, I understand that quite a few of you are upset, but lashing out at each other and failing to follow the community guidelines is not helpful. Please!
    Why do I feel like we aren't getting the latest word? If this has to do with Pando Media Booster, just come out and say it!!!

    2+2=4. Pando Media Booster Shutdown= DDO Server Issues ??

  17. #497
    Community Member tonowanda's Avatar
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    fort worth tx
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    9

    Default progress

    got to the login screen then it threw some error code about authentication,or something like that.atleast its not stuck on that pre requisit screen anymore.little closer to getting to play i hope

  18. #498
    Community Member
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    Default Compensation Should Be Considerable

    Regardless of the technical issue, this was a holiday weekend (in the US) and the LENGTHY downtime is demanding of considerable compensation by Turbine to their customers. This took down LOTRO also. I'd recommend about 10000 turbine points or a free month of VIP for EVERYONE.

  19. #499
    Community Member Iann's Avatar
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    Default

    Quote Originally Posted by Silvias View Post
    To all of the MORONS defending Turd-bine's pathetic customer service and pathetic track record. You are all idiots, total idiots in every single sense of the word.

    FACT:Tu-Rd-bine charges us to play the game. The game is riddled with bugs and errors, none of which are the players fault. Lost quests do to the lever bug, lost 20th/40th/10th lob completions etc...those things are hours of an actual person's time spent to get something done in their hobby. We pay money and expect the game to function as we are told it is to function. Turbine had no idea Pando was going down and someone needs to lose their job over this, hopefully a few people, and hopefully Cordovan as well for being such an EPIC FAILURE at his job in every single way. Turbine consistantly fails to deliver the product they tell us we are getting and paying for. It is very close to a bait and switch tactic. Then they never ever make actual amends in any way. The items/points that Turbine would/should give us literaly cost them nothing other than the time of some pathetic employees to make it happen, people who are on salary and so if they need to do a little extra work in one week then so be it, that is how salary works.

    There is no defending Tu-rd-bine in any way at all unless you are a delusional moron. If you don;t mind then that is your choice to not care if some incompetent morons take your money but can not provide the produce they told you you were getting. But to anyone with any sense of morals this is an outrage, albeit a minor one due to it being a video game etcc...but yes what is happening here is wrong in so many ways. This is a business, they charge for and do not provide what they tell you that you are paying for................There is nothing wrong with speaking out on this matter. Tur-Dbine is proving themselves to be a morally debase company who is not trustowrthy enough to handle our cash. They NEVER do the right thing by their loyal customers..hopefully this company will just man up an take DDO down forever, they have driven most players away and now they are applying the coup de grace to what was once a promising game
    Don't hold it in, tell us how you really feel. Calling Turbine names and those people who have common sense and who have read the agreements and understand the situation far better than you seem to is such a help to cure this situation. Way to go! Way to help the situation! I'm sure your silly rant will get things back up and running MUCH sooner.
    I have played this game since the first year, I have seen long outages, I survived and I keep playing. Of course I have read the things I agreed to at one time or another and realize most of what you have said is just plain and simply untrue. Turbine never claims you will have uninterrupted play time and deliberately warns you of this. What? You didn't know? You couldn't be bothered to find out what you agreed to? What a sweet way to go through your life. What an adventure life must be for you! How many frivolous lawsuits have you started?

  20. #500
    Community Member
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    Thumbs up Yay! We're getting close!

    Quote Originally Posted by sveiks2u View Post
    progress... to the log in screen...then disappointment. Keep working on it guys... You can do it, yes you can! I WILL play today!
    Out with the bad and in with the good... turn that negativity into positivity and send it over the guys at Turbine working on this!

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