I recently used my +20 LR heart of wood on my lawful good 20 monk. My plan was to make a Monk/Druid/Fighter build and so I bought a tome of Lawful Neutrality on the airship. Turns out you cant use them on the airship! So I of course put in a ticket and surprisingly it doesn't take so long to get a GM response. I am told this is WAI and they are unable to assist me. After MUCH pleading they reset my reincarnate timer and give me a free LR (but I never used my free one, so I bet I got jack squat!!!!). I tell them I need a new +20 LR stone because what good is a free LR if I cant change my levels?! They state they cant help me further and close my ticket.
Turbine= Check my account history. Adding up my ViP status, turbine point purchases, and expansion purchases (PM me for the email i used to buy them, it was several!!!) I have spent well over $600 usd on your game this year alone, and have spent several THOUSAND dollars on DDO since I began in Beta!
If this issue is not resolved QUICKLY I am terminating my ViP status, and you wont get a dime from me ever again! This is HORRIBLE customer service, and I dont pay this much to be given the shaft.
P.S. I asked to speak to a Supervisor before the ticket was closed, and was denied. What is going on?