For those having the problem, there is a workaround:
EDRIC CRASTMERE, Wheloon Docks: Says in floaty text: I'm sorry I was distracted. The Prison situation is a mess! But please speak with me again.
Thus you cannot advance the quest as a chain, this does not stop you doing the individual quests though.
There are two NPCs.
Heroic: Dawny Selkin
Epic: Edric Crastmere
This was my issue and how I fixed it:
I had spoken to both NPCs thus receiving both Heroic/Epic chains to complete in my Quest Journal. I completed the first quest, Friends in Low Places (Epic), in the chain and spoke to both NPCs.
This is where Epic Edric got stuck with his floaty text.
I ignored this, completed the entire chain.
Today, I decided to abandon the 'heroic' side of the quest chains. Since I did not do them anyway. The heroic chain itself could not be abandoned, but the heroic quest Shadow over Wheloon (Heroic), Misson of Mercy could.
Abandon any: This would be Shadow over Wheloon (Heroic) from your Quest Panel.
After this, speaking to Epic Edric gave me my reward list for completing the Epic chain.