Just finished my 20th completions of Caught in the Web. Instead of a 20th end reward list, all I received was random loot. I can't tell you how disappointing this is because I know nothing will be done about it. In game ticket was auto closed with a "Nothing we can do". Great Turbine, thanks for this. Months of running this gone down the drain. And before you ask, yes I filed a bug report. If you look close you can see I'm at 19 runs completed (if it's small click on it and it will take you to photbucket where you can zoom to original size.), with the 20th run loot list random. And I know I will never get my reward, but man there should be some sort of compensation for the months (and many Raid Timer Bypasses that I BOUGHT!) of time put into this.
Seriously get it together Turbine!