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Thread: Refund?

  1. #21
    Community Member debo's Avatar
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    Quote Originally Posted by gk_zone View Post
    I saw a documentary about this. The lady was seriously burned in this incident with third degree burn, 8 days of hospitalization, and years worth of skin grafts. Although this was used as an example of a frivolous lawsuit, it was a legit issue for her.http://en.wikipedia.org/wiki/Liebeck..._RestaurantsNo point here, really. Just thought it was an interesting bit of trivia.
    Yeah that's my whole point. Proper wording can protect a company from that. If this is really an expansion call it that and label it that. If the coffee was hot, call it hot and label it.
    Implying something is part of the rules and should be doesn't make it so.

  2. #22
    Community Member Hendrik's Avatar
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    Quote Originally Posted by debo View Post
    In this thread Cordovan stated the update was an update not an expansion.




    On the facebook page located here:

    https://www.facebook.com/DDOUnlimite...ocation=stream

    It states it is update 19.

    On the website located here it tells me if I become a vip I will get ALL future, past, and present updates.

    https://www.ddo.com/en/become-vip

    So why did turbine charge me for update 19 then? Or does turbine plan to refund ALL the vip players who bought this?
    Just curious is all.


    No, it states, in English, they are launching the "newest game update, the Shadowfell Conspiracy". Notice the lower case u and the comma following it and then the proper name?

    Your semantics game you want to play will not work with anyone with a basic understanding of grammar.

    Quote Originally Posted by hsinclair
    I heard the devs hate all wizards, bards, clerics, fighters, and fuzzy bunnies and only want us to play halfling barbarian/paladin shuriken specialists!

    It's totally true, I have a reliable source. You better reroll now.
    Adventurer, Bug Reporter, Mournlander.

  3. #23
    Community Member FestusHood's Avatar
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    Quote Originally Posted by debo View Post
    Yeah that's my whole point. Proper wording can protect a company from that. If this is really an expansion call it that and label it that. If the coffee was hot, call it hot and label it.
    Implying something is part of the rules and should be doesn't make it so.
    See, there's something you're missing here. I'm NOT vip. I DID NOT buy the expansion. But i got an update. So it was free, not only to vip's, but everyone. Yes, that's right, it was a universally free update. The expansion, which i didn't get, just happened to come in at the same time.

    If they had said they were loading the expansion, it would have been inaccurate, because there were other changes, and UPDATING, which occured, and people got, regardless of whether or not they bought the expansion.

    Is it clear yet?

  4. #24
    Community Member Postumus's Avatar
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    Quote Originally Posted by debo View Post
    I remember awhile back that a lady got burned because she spilled her coffee on herself from mcdonalds. Mcdonalds lost the lawsuit and had to pay the lady. Because it is implied the coffee is hot doesn't mean it's hot.

    Wrong. McDonald's had a company policy requiring the coffee to be kept at a temperature that was INSANELY SCALDING hot and could actually cause third degree burns. If you look at pictures of that poor woman when she was in the hospital, it looks like she was attacked by a flesh eating virus the burns were so bad.


    They had hundreds of complaints before which they disregarded. That fact, and the fact that the burns were literally life altering, caused the jury to award her (I think) the equivalent of one day of coffee sales (which was in the millions).


    Now if you can prove pain and suffering and have thousands in medical bills due to this update, then swing away Merrill!


  5. #25
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    Quote Originally Posted by Postumus View Post
    Wrong. McDonald's had a company policy requiring the coffee to be kept at a temperature that was INSANELY SCALDING hot and could actually cause third degree burns.
    Just to provide a little more information, coffee is hot. If you take pot of fresh coffee and dump it on your lap it will hurt. You will be sore.. But you will probably not even actually blister.

    You will not require skin grafts.

    That's the difference in temperature. MCD coffee wasn't coffee hot, it was branding iron hot. It's like selling liquid nitrogen as ice cream and then saying "They knew it was cold!"

    MCD employees repeatedly tried to get the temp dropped and were not allowed to because the higher temp caused a stronger coffee smell to fill the room and that increased sales.

  6. #26
    Community Member Charononus's Avatar
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    I'm not a fan of this expansion but come on this has been ran into the ground.

  7. #27
    Uber Completionist Astarii's Avatar
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    i think turbine can update you with better terminology verbally in the future... and verbally saying "No" to your refund idea, and that can even be free. Like all subscriptions, there is a price. Perhaps they can update you (or people that want a refund, or long term non-vip/non-premium players) with advertisements to help pay for the costs, after all magazines and other companies do that right? Come on guys, support the community & not be leeches. There are some roads we should be fortunate they have not gone down. Lets see the game advance positively for the community & do our share (if we truly support it). i would not be opposed to a rate increase....under the right conditions of course.

  8. #28
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    Quote Originally Posted by Astarii View Post
    i think turbine can update you with better terminology verbally in the future... and verbally saying "No" to your refund idea, and that can even be free. Like all subscriptions, there is a price. Perhaps they can update you (or people that want a refund, or long term non-vip/non-premium players) with advertisements to help pay for the costs, after all magazines and other companies do that right? Come on guys, support the community & not be leeches. There are some roads we should be fortunate they have not gone down. Lets see the game advance positively for the community & do our share (if we truly support it). i would not be opposed to a rate increase....under the right conditions of course.
    Thanks for keeping the popcorn flowing but... What?
    Kal Vas Flam... Corp Por... Corp Por

    ...And then there was silence

  9. #29
    Community Member bsquishwizzy's Avatar
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    Quote Originally Posted by Postumus View Post
    Wrong. McDonald's had a company policy requiring the coffee to be kept at a temperature that was INSANELY SCALDING hot and could actually cause third degree burns. If you look at pictures of that poor woman when she was in the hospital, it looks like she was attacked by a flesh eating virus the burns were so bad.
    Ok a little perspective in all of this, mainly because I learned a few things about coffee when I did some development work for a coffee distributor.

    First, this is not the first time the woman in question has had experience with coffee. She was a member of the blue-hair brigade, and undoubtedly been drinking coffee for most of her adult life - like my grandparents. And you know how they drank their coffee? They drank it from a perculator. Mainly because that was one of THE MOST popular forms of making coffee. And most of them, over the years, drank it straight from the pot. Cripes, my Grandfather drank it almost directly from the pot.

    The coffee served at McDonalds was NOT hotter than the coffee she has grown up drinking. Period.

    Secondly, McDonalds gets hundreds of complaints a year about the fried not being salted enough. That's that happens when the have a gabazillion outlets worldwide. So that part about all the complaints they received is ABSOLUTELY PHONEY.

    The coffee served at McDonalds at that time was not kept at a boiling-point temperature. In fact, those machines have specific temp limiters that prevent the coffee from getting too hot to the point it starts to boil. Otherwise the coffee burns, and tastes like ****. So, it was kept below the boiling point, most likely somewhere in the 180s (F).

    This is well below the boiling point, which is the coffee that this woman was USED to drinking.

    Coffee being brewed and served at optimal temperatures in the home really didn't happen until the Mr. Coffee machines started being produces in the 1970s. Until then it was either an electric or stove-top perculator. Virtually every house had one.


    Quote Originally Posted by Postumus View Post
    That fact, and the fact that the burns were literally life altering
    That's because she was an older woman (as we get older our skin gets thinner) and she was wearing sweatpants, which trapped the hot water in her groin area, and kept it there. Coffee, due to the oils in it, holds temperature longer, exposing the area to hot temperatures for longer than if it were spilled on the unprotected arm, guaranteeing that she'd be burned badly.

    Maybe if she had immediately stopped the car, jumped out, and stripped nekked she wouldn;t have received the burns she did. But she didn't. Then again, if she hadn't spilled the coffee in her crotch in the first place, this wouldn't have happened to her. People seem to want to forget that fact.

    Then again, any idiot who had drank coffee will tell you that you can get second-degree burns if you spill freshly-brewed coffee all over yourself. Never mind the fact that it was in the groin area where skin is far more sensitive than, say, your arms.

    It isn't McDonald's responsibility that after decades of drinking boiling-hot coffee herself, she hadn't the brains to figure out that if you hold hot coffee in your crotch, it very well may spill, and if hot water spills on you, you're going to get burned. Duh.

    Oh, and to continue to kick you while you're bent over, it is important to remember that most coffee out there - especially the type that is sold in some 99% of restaurants in the US - has to be brewed in the 185 - 205 degF range. Water can scald a human adult if gets over 100 defF. So, unless McDonalds wants to serve its coffee at temperatures that some 99.9999999999999% of coffee consumers would NEVER EVER DRINK, then there was no way they would serve that moron coffee at a temperature that wouldn't have burned her.

    So, again, spare us the bleeding-heart, mindless propaganda.

  10. #30
    Community Member Charononus's Avatar
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    Quote Originally Posted by bsquishwizzy View Post
    snip
    Lol I don't normally agree with you, but man you put that nice. +1

  11. #31
    Community Member Thrudh's Avatar
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    Quote Originally Posted by debo View Post
    If I get a quarter pounder I don't expect a cheeseburger and when I complain I get told a burger is a burger be happy with what I got.
    That's not what happened. It's just a word. You saw you were getting a cheeseburger when you paid for your burger, so no, you don't get to complain. They may have called it a quarter-pounder, but they showed it to you before you paid for it, and it was a obviously a cheeseburger. Just like you saw what the expansion was when you paid for it. You knew you were getting a cheeseburger when you bought it, so you can stop complaining like a petulant child now.
    Last edited by Thrudh; 08-22-2013 at 10:05 PM.
    Quote Originally Posted by Teh_Troll View Post
    We are no more d000m'd then we were a week ago.
    Quote Originally Posted by Eth View Post
    When you stop caring about xp/min this game becomes really fun. Trust me.
    Quote Originally Posted by Gary_Gygax
    No single character has all the skills and resources needed to guarantee success in all endeavors; favorable results can usually only be achieved through group effort. No single player character wins, in the sense that he or she defeats all other player characters; the goal of the forces of good can only be attained through cooperation, so that victory is a group achievement rather than an individual one.

  12. #32
    Community Member Thrudh's Avatar
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    Quote Originally Posted by FestusHood View Post
    See, there's something you're missing here. I'm NOT vip. I DID NOT buy the expansion. But i got an update. So it was free, not only to vip's, but everyone. Yes, that's right, it was a universally free update. The expansion, which i didn't get, just happened to come in at the same time.

    If they had said they were loading the expansion, it would have been inaccurate, because there were other changes, and UPDATING, which occured, and people got, regardless of whether or not they bought the expansion.

    Is it clear yet?
    Good post.
    Quote Originally Posted by Teh_Troll View Post
    We are no more d000m'd then we were a week ago.
    Quote Originally Posted by Eth View Post
    When you stop caring about xp/min this game becomes really fun. Trust me.
    Quote Originally Posted by Gary_Gygax
    No single character has all the skills and resources needed to guarantee success in all endeavors; favorable results can usually only be achieved through group effort. No single player character wins, in the sense that he or she defeats all other player characters; the goal of the forces of good can only be attained through cooperation, so that victory is a group achievement rather than an individual one.

  13. #33
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    Quote Originally Posted by debo View Post
    If I get a quarter pounder I don't expect a cheeseburger and when I complain I get told a burger is a burger be happy with what I got. But that is what you and all other vip's are doing. You don't voice a complaint or opinion and just accept it as it is.
    No, it is more like you ordered a quarterpounder, you got a quarterpounder, but the kid at the cash accidentally said "Here's your cheeseburger." and now you are demanding cheeseburger prices.

  14. #34
    Community Member Thrudh's Avatar
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    Quote Originally Posted by RaknarWolf View Post
    No, it is more like you ordered a quarterpounder, you got a quarterpounder, but the kid at the cash accidentally said "Here's your cheeseburger." and now you are demanding cheeseburger prices.
    Yeah, that's much better...

    The main point, there was no deception about what you were buying.
    Quote Originally Posted by Teh_Troll View Post
    We are no more d000m'd then we were a week ago.
    Quote Originally Posted by Eth View Post
    When you stop caring about xp/min this game becomes really fun. Trust me.
    Quote Originally Posted by Gary_Gygax
    No single character has all the skills and resources needed to guarantee success in all endeavors; favorable results can usually only be achieved through group effort. No single player character wins, in the sense that he or she defeats all other player characters; the goal of the forces of good can only be attained through cooperation, so that victory is a group achievement rather than an individual one.

  15. #35
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    This thread has gone a bit beyond ridiculous, and is now closed. Update 19 included the Shadowfell Conspiracy; the expansion was the main thrust of the update, but obviously there were lots of other changes in there as well. To the OP, I can't speak for our Account folks, but refund requests are handled by our Account Support team. You can call them or get in touch with them by visiting support.turbine.com.
    Have fun, and don't forget to gather for buffs!
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