Last edited by Ryiah; 08-17-2013 at 08:45 PM.
Ryiah | Raeyah | ReikaraToy Soldiers
for every 1 13year old that spends $1000 that gets refunded, theres probably 100 that spend 100-200 that dont.
If you dont want your kid spending your money, DONT give him your credit card.. what a concept.
If that's the case, he had nothing to do with the decision, just making it work.
If you really want to put a finger on one person who probably had the most to do with this topic, this guy the CRO anf SVPoSM - Mark Cullinane :
Last edited by Drwaz99; 08-17-2013 at 09:24 PM.
I recently came back from a six or so month break from DDO because I was fed up with the direction of the game. Now DDO is just in my cycle of games I play for a while and move on. When I came back I saw the shard buttons all over. By shard button, I mean a normal button that had a bubble next to it with a glaringly obvious blue icon in it. They are all fairly obvious. I was never fooled by any of them. Does this button have the standard look for a shard button? If the button doesn't even look the same as the loot all button, I don't think it should be as much of an issue as some people make it out to be.
It would definitely be nice and caring of the devs to put in a confirmation window, but I wouldn't go so far as to say not putting one in is shady... probably just plain old laziness actually. Just do some intentional modifications to your own internal auto-pilot and keep going. No one can force turbine to do something useful for us, and expecting the guys trying to get your money to help you keep it seems silly to me, so I would just go with this option, while turbine digs its hole deeper.
But Truth is eternal, so it can never be old or new. It never ‘was’ or ‘will be.’ It just ‘is.’ It always ‘is.’
None of these interface gotchas will ever cost me any money, because I am not buying any astral shards from the DDO store as long as they continue with these hard-sell tactics. I have about 1,500 of them now, all from selling unwanted gear, and while I realize that at some point most of those were bought, it wasn't my money, and if Turbine wants some of my money tossed in that direction, they need to stop with the gimmicks.
First, I've never heard of "dark patterns" before. Sound like some tinfoil hat nonsense.
Second, most decent UI design has confirmations before you spend REAL money. Mainly because people get really upset when you start "mysteriously" charging stuff on their credit card. The reason why this has not been corrected with shards is because the dollar amounts are fairly small. Its a slow drip as opposed to a raging torrent.
That being said, this type of stuff tends to get people pretty ****ed, especially when what they've done is now irreversible.
Your best option to resolve this is to contact customer service every time you accidentally pay for something with shards. Mainly because that costs THEM money to fix, and you have a fairly solid reason for wanting it reversed : you never meant to click on the button in the first place. If you get enough people being vigilant with their spending, and demanding stuff get rolled-back, I guarantee you that you'll start seeing confirmations.
Of course, this assumes that some enterprising lawyer hasn't already come up with the idea of a Class Action Lawsuit based on this thread. Because, like the VIP thing, this is the type of nonsense that usually gets these companies embroiled with legal suits. Cripes, I think I remember a CAL where they nailed a cellular service provider for rounding-up on unused seconds to minutes and billing people for it (IIRC).
Time shall tell...
You know how many definitions in the software development world that come and go the course of a couple of years? I've forgotten more of them that any of you will even be able to remember.
And yeah, its rubbish.
Once more, for any who want to join us in the real world, you can fix this "dark pattern" idiocy by simply going to customer support and telling them that you mis-clicked on something that cost you money. They will reverser it. If they don't, leave the game. Because, after all, why would you want to continue playing a game where the customer support staff are not helpful, and will not refund the money you've lost to their bad UI design.
And when you leave make a note of WHY you are leaving.
When it starts costing them money, you'll see how quickly they change things...
I'm really disappointed that Turbine has stooped to this level.
Let's just say I'm especially irritated that my cursor "resets" to right over the shard counter portion of the reroll shard button. That's quite annoying, especially when experiencing lag and your not sure if your click to see the chest "took" (which was happening quite often last night), so you click a second time right as the loot window pops.
I'm not sure the shard counter portion is actually "clickable", but it during lagging that I became fairly convined I'm going to end up spending 12 shards at some point during the quests purely because of lag alone.
These types clever UI techniques are known as Dark Patterns. Based off of the inverted principles of usability, their intended to fool users into opting-in when they otherwise wouldn’t.
Where user interfaces are there to make things as clear and intuitive as possible, dark patterns utilize all the black magic of confusing structure, double negatives, and bait and switch techniques in order to drive users to convert. In essence, dark patterns can be boiled do to an “easy-in” / “difficult-out” philosophy where, instead of giving users honest choices, companies assume desired their actions.
Some excellent examples here - http://www.distilled.net/blog/web-de...dark-patterns/
- Quijonn on Ghallanda, Triple Completionist ---> 3350 HP Unbuffed ---> 3405 HP Unbuffed ---> 7447HP Buffed (17,693HP total) ---> 130 CON
- Monster Manual, Known Issues ---> All Epic Quests EH and EE, XP/Min, Comms/Min
- The Stormreach Campaign--->Enhancements in PDF format ---> Saga's simplified
- Quality of Life Fixes
Ever walk into a grocery store, notice a huge sign of $3.99 over what is normally a very expensive item..specific example I recently edxperienced with my elderly mother was brand name frozen fish fillets that normally sell fo $11.99. Above the freezer display case was a massive sign $3.99 with some small print stating Lemon juice, above the freezer display case was a row of Real lemon juice (makes sense, goes with your fish right ?) ...so mom not knowing any better because she assumed the fish was on sale #3.99 grabs 3 packs of something should would not normally buy, goes to the cash to check out and realises that her fish was $11.99 not $3.99, so she immediately asks for the groceory manager. He shows up and listens to the story and admits she is the 8 or 9th customer to complain that day about the poorly placed and marketed sale signs...turns out..she wasn't the only one fooled and who knows how many people actually purchassed the item and didn't realise they got "misdirected".
The signage was intentionaly placed there by marketing as the store manager admitted that they are asked to place their signage in specific locations.
It's sad to see what this world is coming to...where profits and greed take precedence over honesty and ethcics / moralities.
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