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  1. #1
    Community Member
    Join Date
    Aug 2013
    Posts
    1

    Default why doesn't my MacBook recognize the .dmg file?

    Took me 4 hours to download (yes, I live in a rural area!) and now it tells me it can't be opened because the file is not recognized.

    I'm sure there's an easy answer - at least I hope there is

    Thx in advance.

  2. #2

    Default

    Quote Originally Posted by Jekyltoo View Post
    Took me 4 hours to download (yes, I live in a rural area!) and now it tells me it can't be opened because the file is not recognized.

    I'm sure there's an easy answer - at least I hope there is

    Thx in advance.
    Hey there.

    There are two possibilities. One: Your Mac's Gatekeeper software, which restricts opening items downloaded by default until you tell it otherwise, is keeping the file from opening. You can change this behavior in System Preferences, in Security.

    The second possibility is that the download somehow corrupted. You may need to download it again. This time, if you must try again, download it while all other applications are closed and you aren't doing anything on the computer. Also, ensure that any antivirus software is not running.
    Editor, The Book of Syncletica: An unofficial DDO Monk Guide, and Stormreach Shadows: An unofficial DDO Stealth Guide
    The Order of Syncletica: A DDO-flavored blog on Monks and gameplay and more
    (formerly known as Spencerian)

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