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  1. #1
    Community Manager Cordovan's Avatar
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    Default Service Update: Recent Routing Issues

    Tonight (8/12/13) at midnight Eastern Time (overnight Monday into Tuesday), our provider will revert their routing changes back to their normal routes. While we do not expect this to cause the previous routing issues to return, it is always possible that these issues still exist. If you experience these issues, please bring it up in this thread. Thanks!
    Have fun, and don't forget to gather for buffs!
    Submit DDO Bugs through: ddobugs.turbine.com
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  2. #2
    Community Member toaftoaf's Avatar
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    Default

    thank you for letting us know.

  3. #3
    Founder & Build Synthesis Battlehawke's Avatar
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    Default quick fix

    Two questions that most players will be concerned with:

    1) Will this cause any downtime to the game?

    2) Is someone from Turbine and the "provider" available to switch it back in a timely fashion if it doesn't work?

    Thank you for keeping us informed.

    B



    Quote Originally Posted by Cordovan View Post
    Tonight (8/12/13) at midnight Eastern Time (overnight Monday into Tuesday), our provider will revert their routing changes back to their normal routes. While we do not expect this to cause the previous routing issues to return, it is always possible that these issues still exist. If you experience these issues, please bring it up in this thread. Thanks!
    The Best Server: Gallhanda

    Looking for a great guild? Check Out Our Guild: http://www.oldtimersguild.com/vb/forum.php

    Looking for some good builds to play? https://www.ddo.com/forums/showthrea...for-Characters

  4. #4
    Community Manager Cordovan's Avatar
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    Default

    Quote Originally Posted by Battlehawke View Post
    Two questions that most players will be concerned with:

    1) Will this cause any downtime to the game?

    2) Is someone from Turbine and the "provider" available to switch it back if it doesn't work?

    Thank you for keeping us informed.

    B
    1. It should not, but we want folks to be aware of this just in case.

    2. The provider has control over their routing, but yes, if it causes a return of previous issues you can be sure that we will make that request.
    Have fun, and don't forget to gather for buffs!
    Submit DDO Bugs through: ddobugs.turbine.com
    Follow DDO on: Facebook Twitter Google+ Pinterest
    Join us on Twitch!



  5. #5
    Founder & Build Synthesis Battlehawke's Avatar
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    Default tyvm

    Thank you for sharing.


    Quote Originally Posted by Cordovan View Post
    1. It should not, but we want folks to be aware of this just in case.

    2. The provider has control over their routing, but yes, if it causes a return of previous issues you can be sure that we will make that request.
    The Best Server: Gallhanda

    Looking for a great guild? Check Out Our Guild: http://www.oldtimersguild.com/vb/forum.php

    Looking for some good builds to play? https://www.ddo.com/forums/showthrea...for-Characters

  6. #6
    Community Member Fedora1's Avatar
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    Default

    Quote Originally Posted by Cordovan View Post
    1. It should not, but we want folks to be aware of this just in case.

    2. The provider has control over their routing, but yes, if it causes a return of previous issues you can be sure that we will make that request.
    This morning (about 30 minutes ago) my launcher got stuck on "Initializing". Tried restarting it a couple times. Then tried to check the forums, but was unable to. Went to "yourddo" and server status was "UP' on all servers (except Lamania).

    Rebooted the computer, same results.

    About 10 minutes ago I could get to the forums here, and the launcher worked. However, in my character selection screen the character picture/animation never appeared, but all the names did. So I waited a while, selected one and hit enter. Thats as far as it got, it froze on the "Loading, please wait" blue bar .. Had to CTRL+ALT+DEL to kill it.
    Last edited by Fedora1; 08-13-2013 at 04:14 AM.

  7. #7
    Community Member Fedora1's Avatar
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    Default

    Tried again, looks like I'm in. Definitely a problem though. Hopefully it will continue to clear up as the updated route propagates.

  8. #8
    Community Member toaftoaf's Avatar
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    Default classic

    at least it isnt a mystery

  9. #9
    Community Member
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    Aug 2013
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    4

    Default Connecting Issue

    I just installed DDO on a new computer this morning in hope of returning to the game after leaving around 6-7 months ago. LotRO works but not DDO. I tried all of bug fixes we used to get the LotRO to work and it hasn't fixed it. Still stuck trying to reconnect. I restart comp and try every 1/2 hour to hour atm. Any possible fixes I am missing?

  10. #10
    Community Member
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    Default Server Full message on Ghallanda

    Attempting to log into Ghallanda tonight gave me a server full error a few times in a row. Other server worked fine. Rebooted. Logged into Ghallanda with out trouble (other than seemingly slower) after reboot.

  11. #11
    Community Member Weyborn's Avatar
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    Default

    having same issue

    server full
    Member of Captains Crew - Ghallanda
    Rifken - Triple-Triple Completionist
    Riffken - Completionist
    Tegg - Azrahn

  12. #12
    Founder & Build Synthesis Battlehawke's Avatar
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    Default server full

    Lots of people having issues with "server is full" on Gallanda. Any Relations?

    B
    The Best Server: Gallhanda

    Looking for a great guild? Check Out Our Guild: http://www.oldtimersguild.com/vb/forum.php

    Looking for some good builds to play? https://www.ddo.com/forums/showthrea...for-Characters

  13. #13
    Hero Dark_Uncle72's Avatar
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    Default

    Quote Originally Posted by Battlehawke View Post
    Lots of people having issues with "server is full" on Gallanda. Any Relations?

    B
    Yeah....why'd y'all break the game while I was away at work for the past 6 weeks????
    "I've a suggestion to keep you all occupied...
    Learn to swim..."

    *I'm not sure I like these new forums..*

  14. #14
    Founder Garumn's Avatar
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    259

    Default Whut wuz ya doin'??

    Quote Originally Posted by Dark_Uncle72 View Post
    Yeah....why'd y'all break the game while I was away at work for the past 6 weeks????
    A-herdin' cattle??

    *Ptooey*
    *DING*
    Founder #9518
    The problem with being punctual is that no one is there to appreciate it...

  15. #15
    Hero Dark_Uncle72's Avatar
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    Default

    Quote Originally Posted by Garumn View Post
    A-herdin' cattle??

    *Ptooey*
    *DING*
    I'm a Driver trainer at the company I work for, students' who have just recently received or gotten their CDL's (after a 6 weeks CDL course) go through 6 weeks of OTR training with me, after which they go back to the school for 2 more weeks of review to make sure they're ready to go out on their own.
    "I've a suggestion to keep you all occupied...
    Learn to swim..."

    *I'm not sure I like these new forums..*

  16. #16
    Community Member Hara's Avatar
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    Unhappy Server Full

    Getting the server full issue here as well, please sort this out soon, tnx

  17. #17
    Community Member moomooprincess's Avatar
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    Mar 2008
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    Default Forums SLOW, game launcher NON functioning

    This looks like it is not ALTER.NET but a log in server problem at Turbine.

    LoTRo having issues also

    On LoTRO windows technical support forum many threads on constant crashing.

    Star Trek Online also
    Last edited by moomooprincess; 08-15-2013 at 07:43 AM.
    Recipemaker Guild: Top Chef School of Recipes

    Event Statistics: Risia, Festivult, Midwinter, Daily Dice, Mimic Hunt

  18. #18
    Community Member moomooprincess's Avatar
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    Default August 15, 2013 Tracert

    Tracing route to 74.201.102.13 over a maximum of 30 hops



    6 14 ms 15 ms 15 ms cr2.cgcil.ip.att.net [12.122.132.250]

    7 16 ms 12 ms 13 ms cgcil04jt.ip.att.net [12.122.81.97]

    8 14 ms 16 ms 23 ms 0.ae10.BR3.CHI13.ALTER.NET [204.255.168.165]

    9 * * * Request timed out.

    10 35 ms 41 ms 39 ms 0.xe-8-2-0.GW15.BOS4.ALTER.NET [152.63.24.34]

    11 36 ms 35 ms 35 ms internap-gw.customer.alter.net [152.179.134.214]

    12 35 ms 35 ms 35 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128.43]

    13 35 ms 35 ms 35 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]

    14 36 ms 35 ms 35 ms 74.201.102.154

    15 36 ms 35 ms 35 ms 74.201.102.13



    Trace complete.
    Recipemaker Guild: Top Chef School of Recipes

    Event Statistics: Risia, Festivult, Midwinter, Daily Dice, Mimic Hunt

  19. #19
    Community Member
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    Default

    Quote Originally Posted by moomooprincess View Post
    If it includes STO its not a Turbine issue...

  20. #20
    Community Member Fedora1's Avatar
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    Default

    I had some minor issues logging in this morning around 0500 EST. Launcher was blank and could not connect to the forums. After about 10 minutes of just surfing other stuff and loading some Windows updates it worked. Was only on for about 15 minutes before I had to log off and go to work.

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