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  1. #1
    Community Member Ragnarnessaja's Avatar
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    Default Still can't buy Turbine Point Bundles.

    So, since Otto's Box is back, I wanted to buy a couple. Have been trying for the last hour to buy the 11000 point bundle in order to grab two of them.

    It appears there was an issue stopping people from buying bundles recently. https://www.ddo.com/forums/showthrea...esday-July-2nd

    That thread lists the issue as resolved. Perhaps there's another issue, because I can't buy any, with either Paypal or my Credit card. And yes, I've updated both methods on the myaccount.turbine.com/home.php website.

    So, Turbine? Hopefully this goes away, because I'm trying to give you money, but it aint letting me.

  2. #2
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    Quote Originally Posted by Ragnarnessaja View Post
    So, since Otto's Box is back, I wanted to buy a couple. Have been trying for the last hour to buy the 11000 point bundle in order to grab two of them.

    It appears there was an issue stopping people from buying bundles recently. https://www.ddo.com/forums/showthrea...esday-July-2nd

    That thread lists the issue as resolved. Perhaps there's another issue, because I can't buy any, with either Paypal or my Credit card. And yes, I've updated both methods on the myaccount.turbine.com/home.php website.

    So, Turbine? Hopefully this goes away, because I'm trying to give you money, but it aint letting me.
    Did you try buying from the marketplace? I believe prices are the same. All you have to do is enter the code in the DDO Store.
    CC Casting Druid: https://www.ddo.com/forums/showthrea...C-Summer-Build
    Shiradi Wiz Plan for 1st Lifers: https://www.ddo.com/forums/showthrea...r-First-Lifers
    U25 Patch 1 Dex Halfling Assassin Build: https://www.ddo.com/forums/showthrea...x-Assassin-1-0
    Warlock DC Caster: https://www.ddo.com/forums/showthrea...ld-Blast-Build

    Several characters on Sarlona all starting with "Rand" in the Guild "Guardians of House Cannith". My main four characters are Randowl (18 rogue 2 artificer mechanic - hope to go back to DC casting some day), Randslar (Bard 14 / Fighter 4 / Rogue 2 Swashbuckler), Randek (Druid CC Caster 17/Fvs 3) and Randomall (Rogue 20 assassin).

  3. #3
    Community Member Ragnarnessaja's Avatar
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    There are no TP cards for 11000 points. There are 5000 Point cards for $49.99 each, but it's better value to buy the 11k points for 99.99 from the store.

  4. #4
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    I have been having the same trouble for 2 days now. It's kinda frustrating. If anyone knows of a solution it would be very welcomed.

  5. #5
    Community Member Miow's Avatar
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    Call Account Support at 855-WBGAMES (855-924-2637) maybe...getting on the phone with them might be the only answer.

  6. #6
    Community Member Ragnarnessaja's Avatar
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    Default

    The problem is not on my end. I've spent hundreds of dollars through the store and the DDO marketplace in the past month. I bought what I wanted without trouble.

    Now that Otto's Box is back, I want a couple. It suddenly doesn't work.

    So, if they want my money, they can go ahead and root out the problem and fix it. I'm not calling America from Australia.

    Edit: Here's the message I get when attempting each time.



    If the image isn't large enough, simply right click -> Copy image location and paste that link into your browser.
    Last edited by Ragnarnessaja; 08-09-2013 at 07:12 AM.

  7. #7
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    If you bought in last 24 hours it might have locked you out.
    CC Casting Druid: https://www.ddo.com/forums/showthrea...C-Summer-Build
    Shiradi Wiz Plan for 1st Lifers: https://www.ddo.com/forums/showthrea...r-First-Lifers
    U25 Patch 1 Dex Halfling Assassin Build: https://www.ddo.com/forums/showthrea...x-Assassin-1-0
    Warlock DC Caster: https://www.ddo.com/forums/showthrea...ld-Blast-Build

    Several characters on Sarlona all starting with "Rand" in the Guild "Guardians of House Cannith". My main four characters are Randowl (18 rogue 2 artificer mechanic - hope to go back to DC casting some day), Randslar (Bard 14 / Fighter 4 / Rogue 2 Swashbuckler), Randek (Druid CC Caster 17/Fvs 3) and Randomall (Rogue 20 assassin).

  8. #8
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    Quote Originally Posted by Ragnarnessaja View Post
    There are no TP cards for 11000 points. There are 5000 Point cards for $49.99 each, but it's better value to buy the 11k points for 99.99 from the store.
    Interesting, they offer the 23000 point and 5000 point codes but nothing in between.
    CC Casting Druid: https://www.ddo.com/forums/showthrea...C-Summer-Build
    Shiradi Wiz Plan for 1st Lifers: https://www.ddo.com/forums/showthrea...r-First-Lifers
    U25 Patch 1 Dex Halfling Assassin Build: https://www.ddo.com/forums/showthrea...x-Assassin-1-0
    Warlock DC Caster: https://www.ddo.com/forums/showthrea...ld-Blast-Build

    Several characters on Sarlona all starting with "Rand" in the Guild "Guardians of House Cannith". My main four characters are Randowl (18 rogue 2 artificer mechanic - hope to go back to DC casting some day), Randslar (Bard 14 / Fighter 4 / Rogue 2 Swashbuckler), Randek (Druid CC Caster 17/Fvs 3) and Randomall (Rogue 20 assassin).

  9. #9
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    ok best workaround EVER for your problem

    Buy 29.99 xpac from market
    add on 11000 pt code for 59.99

    Save $10 , trade xpac if you don't need

    win
    Last edited by slarden; 08-09-2013 at 07:42 AM.
    CC Casting Druid: https://www.ddo.com/forums/showthrea...C-Summer-Build
    Shiradi Wiz Plan for 1st Lifers: https://www.ddo.com/forums/showthrea...r-First-Lifers
    U25 Patch 1 Dex Halfling Assassin Build: https://www.ddo.com/forums/showthrea...x-Assassin-1-0
    Warlock DC Caster: https://www.ddo.com/forums/showthrea...ld-Blast-Build

    Several characters on Sarlona all starting with "Rand" in the Guild "Guardians of House Cannith". My main four characters are Randowl (18 rogue 2 artificer mechanic - hope to go back to DC casting some day), Randslar (Bard 14 / Fighter 4 / Rogue 2 Swashbuckler), Randek (Druid CC Caster 17/Fvs 3) and Randomall (Rogue 20 assassin).

  10. #10
    Community Member Ragnarnessaja's Avatar
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    Quote Originally Posted by slarden View Post
    ok best workaround EVER for your problem

    Buy 29.99 xpac from market
    add on 11000 pt code for 59.99

    Save $10 , trade xpac if you don't need

    win
    You're a genius. Trying this now.

    EDIT: Worked fine. So I'm glad I got what I wanted. Issue still needs to be rectified though.
    Last edited by Ragnarnessaja; 08-09-2013 at 07:59 AM.

  11. #11
    Community Manager Cordovan's Avatar
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    In general, the first thing to try doing is to log into myaccount.turbine.com and refresh your payment information. If that doesn't work, get in touch with Account Support by going to support.turbine.com, then clicking on "Support Center" and then "Submit a Ticket." Or, as someone else mentioned, call us toll-free at 1-855-WBGAMES Account Support Hours: 10am – 7pm Eastern Time 7 days a week (GMT -4).
    Have fun, and don't forget to gather for buffs!
    Submit DDO Bugs through: ddobugs.turbine.com
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  12. #12
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    Default

    I had this exact issue all day yesterday and I almost went nuts. After MUCH trawling of the net, I finally found that it's an issue with non-USA ZIP codes.

    Change ZIP to 00000 (5 x zeroes), and it should work. At least it did for me. I'm in Ireland btw (we don;'t even have ZIP codes, we're all called Paddy and everyone lives down the street from everyone else :P)

    Aes

  13. #13
    Brand / Commerce Team QuartermasterX's Avatar
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    Quote Originally Posted by Miow View Post
    Call Account Support at 855-WBGAMES (855-924-2637) maybe...getting on the phone with them might be the only answer.
    Yes, I would suggest doing this! Customer service will be able to help you complete the transaction.

  14. #14
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    Quote Originally Posted by slarden View Post
    ok best workaround EVER for your problem

    Buy 29.99 xpac from market
    add on 11000 pt code for 59.99

    Save $10 , trade xpac if you don't need

    win
    I foresee a sudden increase in xpack codes for trade in-game.
    http://myaccount.turbine.com

    Je ne suis pas
    DDO Alpha Tester

  15. #15
    Community Member rest's Avatar
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    Quote Originally Posted by Tscheuss View Post
    I foresee a sudden increase in xpack codes for trade in-game.
    Sweet. I'd rather trade in-game items than pay money for this "expansion" with 10 quests and no new raid.

  16. #16
    2014 DDO Players Council
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    MeliCat's Avatar
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    Default

    Why is it that I have no problems with Digital River (through whom people purchase the expansion packs) and can use whatever credit card I have, and have somewhere between very flakey and no success with whoever you use for the usual points and accounts transactions? It's like you don't want my money for those transactions. At the moment I have a throw away credit card that I got from the post office that appears to work but it's ridiculous that I've had to do that.

    And no I have zero intention of spending hours on an international phone call during my midnight to 9am.
    ~Thelanis ~ Khyber ~

  17. #17
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    Default please explain

    Quote Originally Posted by slarden View Post
    ok best workaround EVER for your problem

    Buy 29.99 xpac from market
    add on 11000 pt code for 59.99

    Save $10 , trade xpac if you don't need

    win
    I have the same problem, but I dont know what an xpac is or where to get one from. Am also Australian and not very inclined to call OS. Can you please help?

  18. #18
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    Quote Originally Posted by Rubyjane View Post
    I have the same problem, but I dont know what an xpac is or where to get one from. Am also Australian and not very inclined to call OS. Can you please help?
    Slarden is referring to the Shadowfell expansion pack (xpack), and it is available in the DDO Market, which can be accessed from the menu at the top of the forum screen.

    When you click Add to Cart for Dungeons & Dragons Online™: Shadowfell Conspiracy™ Standard Edition - Digital Download, you will see the option to include 11,000 TP for 40% off. Codes for these items will be sent to the e-mail address you provide.

    So, in round U.S. $, you can get the new xpack + 11k TP for $90 instead of the standard 11k TP bundle for $100.

    Hope these details helped.
    http://myaccount.turbine.com

    Je ne suis pas
    DDO Alpha Tester

  19. #19
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    Quote Originally Posted by Rubyjane View Post
    I have the same problem, but I dont know what an xpac is or where to get one from. Am also Australian and not very inclined to call OS. Can you please help?
    Tscheuss answered your question very well.

    Basically go to this link in the DDO Market:

    http://store.turbine.com/store/turbi...oryID.58516100

    Add the 29.99 xpac to your cart. When you do this it will give you the option to add and 11000 turbine point code to your purchase @ 40% off for 59.99. Add that option which gives you both for just under $90. If you already have the expansion you can give it to a guildy or friend that can't afford it and you still save $10.
    CC Casting Druid: https://www.ddo.com/forums/showthrea...C-Summer-Build
    Shiradi Wiz Plan for 1st Lifers: https://www.ddo.com/forums/showthrea...r-First-Lifers
    U25 Patch 1 Dex Halfling Assassin Build: https://www.ddo.com/forums/showthrea...x-Assassin-1-0
    Warlock DC Caster: https://www.ddo.com/forums/showthrea...ld-Blast-Build

    Several characters on Sarlona all starting with "Rand" in the Guild "Guardians of House Cannith". My main four characters are Randowl (18 rogue 2 artificer mechanic - hope to go back to DC casting some day), Randslar (Bard 14 / Fighter 4 / Rogue 2 Swashbuckler), Randek (Druid CC Caster 17/Fvs 3) and Randomall (Rogue 20 assassin).

  20. #20
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    Default Thank You!!

    Thank you so much for the clarification. I had never been to the market site before. This has helped me out heaps.

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