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  1. #1
    Community Member HernandoCortez's Avatar
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    Unhappy Connection problems again? 08/08 02:00 Eastern (-4 GMT)

    Anyone else having connection problems again? I finished a VoN 2 run, while going out of the quest, got stuck on loading screen until DDO lost connection to the server. Now I'm trying to log back in the game and got stuck on the 33% of the launcher. After a few tries, I was able to log in the server and choose the character just to get stuck on another loading screen.

    Anyone else having this problem again?
    EXTREME PREJUDICE™ - by Turbine.
    GHOSTBANE™ - by Turbine.
    LMAO! M...D...? Seriously? - You have received an infraction...

  2. #2
    Community Member HernandoCortez's Avatar
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    Default

    Tracert is back to ALTER.NET... OMG:


    6 172 ms 134 ms 136 ms GigabitEthernet1-1-0.GW2.NYC1.ALTER.NET [152.179
    .29.237]
    7 136 ms 139 ms 137 ms 0.xe-7-1-0.XL3.NYC1.ALTER.NET [152.63.4.150]
    8 148 ms 148 ms 151 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
    9 145 ms 154 ms 148 ms 0.xe-10-3-0.GW15.BOS4.ALTER.NET [152.63.21.150]

    10 144 ms 146 ms 143 ms internap-gw.customer.alter.net [152.179.134.214]

    11 141 ms 148 ms 147 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128
    .43]
    12 145 ms 144 ms 144 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]

    13 147 ms 142 ms 145 ms 74.201.102.154
    14 145 ms 142 ms 140 ms 74.201.102.11
    EXTREME PREJUDICE™ - by Turbine.
    GHOSTBANE™ - by Turbine.
    LMAO! M...D...? Seriously? - You have received an infraction...

  3. #3
    Community Member Kyshara's Avatar
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    Default

    Quote Originally Posted by HernandoCortez View Post
    Anyone else having connection problems again? I finished a VoN 2 run, while going out of the quest, got stuck on loading screen until DDO lost connection to the server. Now I'm trying to log back in the game and got stuck on the 33% of the launcher. After a few tries, I was able to log in the server and choose the character just to get stuck on another loading screen.

    Anyone else having this problem again?
    Same here bro, I was going to market to finish lvl 2 quests and got stuck. Thought my internet was down so I reset the modem. I tried to connect and it wouldn't let me back online.
    I tried changing IP like turbine suggested but it doesn't work :S

    After 20th try to logon the game just closes
    Last edited by Kyshara; 08-08-2013 at 02:30 AM.

  4. #4
    Community Member gordgray's Avatar
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    Angry Get with it DDO!

    once more DDO is at blame, First time thy should of told there carrier good by and started to search for a other SO I BLAME DDO. for this break down once more and the problem will last for a day or two why not? then thy will spin it to the carrier and side step aside there responsibility and say O it was not us.
    The Rogues Guild - Sarlona
    How did that get in here? Hay give that back O that’s yours? Sorry
    Gordgray Gord of gray Hawk Rogues do it from behind

  5. #5
    Community Member taospark's Avatar
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    Default

    It connects on the loader fine but once it launches, it fails to connect to the authentication server. First chance in 3 days to level up and it goes down as I enter Madstone Crater.

    I tried flushdns as well but it doesn't look like the Verizon issue encountered last weekend.

  6. #6
    The Hatchery Enoach's Avatar
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    Default

    Yep, I am a victim of what ever happened here, lost DDO on the live server right at the final fight in Rainbow in the Dark, Still could talk with Guild members in Vent. after 5 minutes told them to just complete. Found out 2 of us were effected by this.

  7. #7
    Community Member HernandoCortez's Avatar
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    Default

    Since last time we found a temporary solution to the issue I already made some tests and I can confirm that it still works (VPN). I used CyberGhost one more time - this time I'm routed through Belgium - and I'm able to log back in the game.

    Check the new tracert, using the VPN its not going through ALTER.NET, its making its way through Cogent network:

    1 315 ms 315 ms 316 ms 10.129.0.1
    2 316 ms 320 ms 316 ms 95.141.27.1
    3 358 ms 353 ms 351 ms ae0-980.cr1.ams2.nl.ipv4.kaiaglobal.com [195.13.
    60.29]
    4 368 ms 371 ms 364 ms ae0-134.cr1.fra1.de.ipv4.kaiaglobal.com [195.13.
    60.117]
    5 364 ms 365 ms 362 ms 213.198.72.217
    6 366 ms 360 ms 365 ms te0-3-0-3.mag21.fra03.atlas.cogentco.com [130.11
    7.14.177]
    7 360 ms 359 ms 366 ms te0-7-0-29.ccr22.fra03.atlas.cogentco.com [154.5
    4.77.74]
    8 359 ms 360 ms 359 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.11
    7.0.145]
    9 372 ms 372 ms 370 ms te0-1-0-7.ccr22.lpl01.atlas.cogentco.com [154.54
    .37.114]
    10 441 ms 442 ms 444 ms te0-4-0-2.ccr22.bos01.atlas.cogentco.com [154.54
    .44.185]
    11 442 ms 444 ms 446 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 445 ms 444 ms 444 ms 38.104.252.70
    13 447 ms 441 ms 444 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128
    .43]
    14 442 ms 446 ms 444 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]

    15 442 ms 444 ms 444 ms 74.201.102.154
    16 448 ms 442 ms 444 ms 74.201.102.11

    Time to call your carrier again, Turbine. I'm glad this is happening late night, this time you guys will have the time to fix this before it hits a lot more people.
    EXTREME PREJUDICE™ - by Turbine.
    GHOSTBANE™ - by Turbine.
    LMAO! M...D...? Seriously? - You have received an infraction...

  8. #8
    Community Member RyonsAlt's Avatar
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    Default

    Quote Originally Posted by gordgray View Post
    once more DDO is at blame, First time thy should of told there carrier good by and started to search for a other SO I BLAME DDO. for this break down once more and the problem will last for a day or two why not? then thy will spin it to the carrier and side step aside there responsibility and say O it was not us.
    Little unreasonable to be blaming DDO and Turbine for something they don't actually control, dontcha think?

    You experience issues with Turbine every now and again, yet here you are. You are still playing (well, not at the moment, lol), and posting on the forums. Why should Turbine be any different?

  9. #9
    Community Member Kyshara's Avatar
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    Default

    Quote Originally Posted by HernandoCortez View Post
    Since last time we found a temporary solution to the issue I already made some tests and I can confirm that it still works (VPN). I used CyberGhost one more time - this time I'm routed through Belgium - and I'm able to log back in the game.

    Check the new tracert, using the VPN its not going through ALTER.NET, its making its way through Cogent network:

    1 315 ms 315 ms 316 ms 10.129.0.1
    2 316 ms 320 ms 316 ms 95.141.27.1
    3 358 ms 353 ms 351 ms ae0-980.cr1.ams2.nl.ipv4.kaiaglobal.com [195.13.
    60.29]
    4 368 ms 371 ms 364 ms ae0-134.cr1.fra1.de.ipv4.kaiaglobal.com [195.13.
    60.117]
    5 364 ms 365 ms 362 ms 213.198.72.217
    6 366 ms 360 ms 365 ms te0-3-0-3.mag21.fra03.atlas.cogentco.com [130.11
    7.14.177]
    7 360 ms 359 ms 366 ms te0-7-0-29.ccr22.fra03.atlas.cogentco.com [154.5
    4.77.74]
    8 359 ms 360 ms 359 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.11
    7.0.145]
    9 372 ms 372 ms 370 ms te0-1-0-7.ccr22.lpl01.atlas.cogentco.com [154.54
    .37.114]
    10 441 ms 442 ms 444 ms te0-4-0-2.ccr22.bos01.atlas.cogentco.com [154.54
    .44.185]
    11 442 ms 444 ms 446 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 445 ms 444 ms 444 ms 38.104.252.70
    13 447 ms 441 ms 444 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128
    .43]
    14 442 ms 446 ms 444 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]

    15 442 ms 444 ms 444 ms 74.201.102.154
    16 448 ms 442 ms 444 ms 74.201.102.11

    Time to call your carrier again, Turbine. I'm glad this is happening late night, this time you guys will have the time to fix this before it hits a lot more people.
    It's working here too, altho under 465 ms, anyway, at least I can log in now =p
    --Cannith Player--

    Main toon: Kyshara of All Trades (current 25th life - completionist/epic completionist) - Shadar-kai Wizard 15 FvS 3 Monk 2 (Getting SK PLs -_-)

    FvS, I will be back soon

    My EE FvS build: https://www.ddo.com/forums/showthrea...S-Caster-Build

  10. #10
    Brand / Commerce Manager Tolero's Avatar
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    Default

    Quote Originally Posted by HernandoCortez View Post
    Since last time we found a temporary solution to the issue I already made some tests and I can confirm that it still works (VPN). I used CyberGhost one more time - this time I'm routed through Belgium - and I'm able to log back in the game.

    Check the new tracert, using the VPN its not going through ALTER.NET, its making its way through Cogent network:

    1 315 ms 315 ms 316 ms 10.129.0.1
    2 316 ms 320 ms 316 ms 95.141.27.1
    3 358 ms 353 ms 351 ms ae0-980.cr1.ams2.nl.ipv4.kaiaglobal.com [195.13.
    60.29]
    4 368 ms 371 ms 364 ms ae0-134.cr1.fra1.de.ipv4.kaiaglobal.com [195.13.
    60.117]
    5 364 ms 365 ms 362 ms 213.198.72.217
    6 366 ms 360 ms 365 ms te0-3-0-3.mag21.fra03.atlas.cogentco.com [130.11
    7.14.177]
    7 360 ms 359 ms 366 ms te0-7-0-29.ccr22.fra03.atlas.cogentco.com [154.5
    4.77.74]
    8 359 ms 360 ms 359 ms te0-1-0-2.ccr21.ams03.atlas.cogentco.com [130.11
    7.0.145]
    9 372 ms 372 ms 370 ms te0-1-0-7.ccr22.lpl01.atlas.cogentco.com [154.54
    .37.114]
    10 441 ms 442 ms 444 ms te0-4-0-2.ccr22.bos01.atlas.cogentco.com [154.54
    .44.185]
    11 442 ms 444 ms 446 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 445 ms 444 ms 444 ms 38.104.252.70
    13 447 ms 441 ms 444 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128
    .43]
    14 442 ms 446 ms 444 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]

    15 442 ms 444 ms 444 ms 74.201.102.154
    16 448 ms 442 ms 444 ms 74.201.102.11

    Time to call your carrier again, Turbine. I'm glad this is happening late night, this time you guys will have the time to fix this before it hits a lot more people.
    Thank you for the info! We started digging on this end as well just to be on the safe side. To be clear: they are not "our" carrier. They are "a" carrier... and apparently one that isn't playing nice with the internet this week =/

  11. #11
    Community Member haulindonkey's Avatar
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    Angry Geeez! Again!!

    Get home, browse forums a bit, get ready to log into DDO.... And again attempt 1 of 20, 2 of 20, and so on to 20 of 20. Then EPIC FAIL. Barely got DDO back the other day and here we go again!!
    All Haiku courtesy of Kayerith: RAID HAIKU!!: Velah isn't scared//we are killing the zombies//Dahliya is mean? <> Running for the hound!//making babbies fight mommy!//Michael Vick Approved <> Do you trust the shroud?//We must fight Harry two times//bring D-R Breakers <> Race haiku!!: Rusties eat war-forged//I laugh at their suffering//the screams are funny <> War-forged have no souls//batteries not included//save your receipt please <> Toaster surfing haiku!!: Jumping in the air//warforged crowding below me//I cannot get down!!! <> Confusion claims me!//which gender has facial hair?//male or female dwarves? <> It cannot be true! // a dwarf with no beard appears!//ABOMINATION!!
    http://orderoftheemeraldclaw.guildlaunch.com/

  12. #12
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    Default As I posted in the other thread...

    ...it might not be your carrier or your fault but I am not going to jump through hoops to play even though I am addicted to the game. If you want me, and I suspect others, to continue to pay for a product it should be simple to get to.

    I am starting to wonder if this is a ploy by the VPN makers to drum up business.. Or maybe the NSA replaced Snowden with someone who doesn't know what he/she is doing. lol

  13. #13
    Community Member Ankhenauten's Avatar
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    Angry OK now i'm irritated

    I have not been on in a couple months. Had a vip account for 2 years that expired sometime last month.The main reason I did not renew it is twofold ; for the last 4 months (at least)I have not recived my monthly tp. I put in a ticket and was ignored, it said there was an error proccessing your ticket...BS. Ok, now add to that almost all the same game play problems that I had 2 years ago have not been resolved (still get dced zoning in some areas ect). Then when I do have time to get on and play today, after the main loading screen and about 5 min of "loading the game" it dings and says "game error, server connection lost". Or If it does let me in and I have to say, get out of the inn to do anything, it locks up and gives the previous message. Ok Turbine, DDO, hasbro, wizards of the coast, whoever, Someone fix it. Those of us that have lives, jobs, children, and friends do not have time for your "workarounds" (not to mention I have no idea how to begin to try most of them). I did try the trick with turning off the cable modem btw and it does not work. Here is a free tip, dont expect your customers to do your job for you, most folks just want to log in and play, they do not want to take a crach course in the lottery of ideas that might work, or might just crash the computer. Also, WE (us the customers) do not care whos fault you say it is, bottom line is we pay for you to give us the service and that is all we care about. Yes I was going to renew my VIP account, guess what? Not now and probably not ever.
    Real good job jackwagons.
    Last edited by Ankhenauten; 08-08-2013 at 05:11 AM.

  14. #14
    Community Member
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    Default

    Been having issues with 'stuck on loading screen' all night. Running quests in IQ, namely when I go back to Wylkes Manor from the main IQ public zone. I get stuck on that loading screen there, and when leaving, but also in the Dream of Jeets quest and other spots related to that area. It's caused my friends to log out for the night, and ruined our chain run and farming of mindsunder quest.

    Flipping to alts, they can log in and load fine from client start up to in game, no issues. But, in that IQ zone, there are issues. Not sure how to fix it, but to flip alts several times, and cross fingers that when I come back to my ranger stuck in IQ on the loading screen, that I can magically get back into the game.

    Btw, the dark grey on medium grey forum interface for typing replies to threads? Whose idea was that? Absolutely terrible choice for default or whatever for this...grrr.

    *shakes fist at DDO/Turbine*

    Yeah, it sucks to be a premium (was once VIP until I couldn't stand all the lag/load/and nerf issues to my particular experiences). Even as a paying player I seem to get the bottom of the barrel in server queues and ticket responses. Oh well.

    Hope y'all read this and get it fixed and working. I have a feeling you might lose a lot of customers, simply because they can't get into the game to actually play the friggin' game! Come on and get with it guys!!!

  15. #15
    Community Member moomooprincess's Avatar
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    Default LoTRO is affected also

    I am dumping my Verizon stock (VZ) and buying Cogent stock (CCOI)

    Tracing route to 74.201.102.13 over a maximum of 30 hops





    6 13 ms 19 ms 15 ms cr2.cgcil.ip.att.net [12.122.132.250]

    7 13 ms 12 ms 13 ms cgcil04jt.ip.att.net [12.122.81.97]

    8 12 ms 13 ms 11 ms 0.ae10.BR3.CHI13.ALTER.NET [204.255.168.165]

    9 * * * Request timed out.

    10 34 ms 76 ms 47 ms 0.xe-8-2-0.GW15.BOS4.ALTER.NET [152.63.24.34]

    11 38 ms 38 ms 36 ms internap-gw.customer.alter.net [152.179.134.214]

    12 39 ms 35 ms 36 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128.43]

    13 37 ms 35 ms 35 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]

    14 35 ms 38 ms 37 ms 74.201.102.154

    15 40 ms 37 ms 35 ms 74.201.102.13



    Trace complete.
    Last edited by moomooprincess; 08-08-2013 at 07:33 AM.
    Recipemaker Guild: Top Chef School of Recipes

    Event Statistics: Risia, Festivult, Midwinter, Daily Dice, Mimic Hunt

  16. #16
    Community Member
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    Thumbs down

    VIP, yet I lost 3, potentially 4 days of my monthly membership, yet Turbine is not responsible. And I bet we can expect no reimbursement of any sort. You would think with all the VIP's paying, they could afford to make game that can at least function for an entire month straight without issues.

    Turbine should be taking responsibility for these issues instead of pointing fingers.

  17. #17
    Community Member
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    Default

    Quote Originally Posted by Ankhenauten View Post
    Also, WE (us the customers) do not care whos fault you say it is, bottom line is we pay for you to give us the service and that is all we care about.
    ^^^this

  18. #18
    Community Member moomooprincess's Avatar
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    Default STar Trek Online same issues

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    3 25 ms 24 ms 25 ms P0-2.RONKVA-LCR-01.verizon-gni.net [130.81.33.184]
    4 31 ms 31 ms 32 ms G12-0-0.RONKVA-LCR-02.verizon-gni.net [130.81.151.155]
    5 31 ms 31 ms 31 ms xe-1-0-1-0.RES-BB-RTR1.verizon-gni.net [130.81.199.48]
    6 47 ms 48 ms 47 ms 0.ae1.XL4.BOS4.ALTER.NET [140.222.226.15]
    7 48 ms 48 ms 48 ms 0.ge-9-1-0.GW15.BOS4.ALTER.NET [152.63.24.46]
    8 49 ms 49 ms 49 ms internap-gw.customer.alter.net [152.179.134.214]
    9 49 ms 48 ms 48 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    10 56 ms 55 ms 54 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 46 ms 45 ms 46 ms 208.95.185.41

    Trace complete.

    Let's see.....

    Some Turbine and some Star Trek run through the Verizon ALTER.NET servers and crash.

    Coinkydinky?
    Recipemaker Guild: Top Chef School of Recipes

    Event Statistics: Risia, Festivult, Midwinter, Daily Dice, Mimic Hunt

  19. #19
    Community Member Raoull's Avatar
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    Default

    My symptoms seem different from everyone else, in that I can't even get to this web page. (Posting this from a different IP.) As soon as I couldn't get to the web page though, I knew the problem reoccurred. It seems to line up with everyone else's issues.

    My tracert (from my home box, not what I'm posting from) just in case its useful to folks doing the fixing....

    5 10 ms 10 ms 7 ms agr2-tg0-9-2-0.chcgil.sbcglobal.net [151.164.103
    .178]
    6 10 ms 10 ms 12 ms ppp-151-164-52-117.rcsntx.swbell.net [151.164.52
    .117]
    7 9 ms 11 ms 10 ms cr1.cgcil.ip.att.net [12.122.133.114]
    8 6 ms 6 ms 6 ms 12.122.81.93
    9 8 ms 6 ms 7 ms 0.ae10.BR3.CHI13.ALTER.NET [204.255.168.165]
    10 * * * Request timed out.
    11 35 ms 33 ms 30 ms 0.xe-10-0-0.GW15.BOS4.ALTER.NET [152.63.21.34]
    12 31 ms 31 ms 31 ms internap-gw.customer.alter.net [152.179.134.214]

    13 30 ms 30 ms 31 ms border1.te7-1-bbnet1.bsn003.pnap.net [63.251.128
    .43]
    14 30 ms 30 ms 30 ms turbine-7.border1.bsn003.pnap.net [64.95.76.202]

    15 34 ms 31 ms 31 ms 74.201.102.154
    16 30 ms 30 ms 30 ms 74.201.102.11
    Cannith Server :Vice Sovereign of The Guild of Calamitous Intent

    Kalener (Monk) Renelak (backup band) Raoull (Mr. McStabby) Kaleray (laser heals) Kalrah (xbow rogue)

  20. #20
    Community Member Hendrik's Avatar
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    Default

    Quote Originally Posted by gordgray View Post
    once more DDO is at blame, First time thy should of told there carrier good by and started to search for a other SO I BLAME DDO. for this break down once more and the problem will last for a day or two why not? then thy will spin it to the carrier and side step aside there responsibility and say O it was not us.
    So Turbine controls Verizon and Cogent and has influence in the peering dispute they have?

    Man, thank you so much for the morning laugh!

    Quote Originally Posted by hsinclair
    I heard the devs hate all wizards, bards, clerics, fighters, and fuzzy bunnies and only want us to play halfling barbarian/paladin shuriken specialists!

    It's totally true, I have a reliable source. You better reroll now.
    Adventurer, Bug Reporter, Mournlander.

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