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  1. #1
    Quality Assurance KookieKobold's Avatar
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    Default Closed Beta Login Issues

    Hey everyone!

    We're fully aware of the issues plaguing some of you right now and are working to figure out exactly what is going on.

    If you are having issues logging into Lamannia and have not yet sent your launcher logs to us, please do so by following these steps:

    For Windows 7

    go to this folder on your computer (it may be hidden, so you'll need to set view hidden files)

    C:\Users\ %whatever your username is% \AppData\Local\Turbine\Dungeons and Dragons Online\Launcher

    Grab a copy of the dndlauncher.log file

    From there send an email with that file to **Removed** using the subject name "Lamannia Launcher Logs"


    If there are any other threads out there posted with people also having this issue, please link them to this thread.
    Last edited by KookieKobold; 08-03-2013 at 11:21 AM. Reason: All set on logs!

  2. #2

    Default

    As a bit of help appdata is normally hidden.

    In order to see it once you are in users>user name
    push Alt+t > select folder options > click the view tab > click the show hidden files folders and drives radio button > then click apply.

    This will allow you to see the files.

  3. #3
    Community Member
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    Jul 2013
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    Default

    Go team!

  4. #4
    Community Member
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    Sep 2009
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    53

    Default

    Still here, unlogged in.
    I keep saying I give up, but then trying 'just one more time'

  5. #5
    Community Member Caelan's Avatar
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    Default log sent

    as of 8:50 still not able to log in... queue for server error. sent in log as well as what i've done to fix.
    My DDO Vids: http://www.youtube.com/profile_video...princessfairee Added vids Mar'08
    Legends of Aerenal: Here in the beginning; here until the end! Caelan guild officer


  6. #6
    Community Member
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    Nov 2006
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    107

    Default

    Hi Team,

    Just sent my DNDlauncher log to you. Hope you are able to find a suitable solution to this issue.


    Regards,

    Jonathan

  7. #7
    Community Member Ashalinia's Avatar
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    Jul 2013
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    Default

    I looked at the log and while I'm no genius, it looks like a certification issue. Something is outdated. I don't know.

  8. #8
    The Hatchery
    2015 DDO Players Council
    LrdSlvrhnd's Avatar
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    Default

    FYI, the directions also work on Win8. To view Hidden Folders, click "View" at the top and then check "Hidden Items" - you may need to do this in Windows Explorer *before* trying to do an attachment in your email.
    "Ignorance killed the cat, sir; curiosity was framed."
    Tripoint, C.J. Cherryh

  9. #9
    Community Member Draziel's Avatar
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    Default

    Unfortunatly i even dont have Folder who is named Dungeons and Dragons Online at C:\Users\ %whatever your username is% \AppData\Local\Turbine\, and so i dont have a dndlauncher.log file.

    I have DDO Highres and DDO Lamania installed. Both in C: in different Folders. And im running Win 7 Professional.

    Hope that helps.

  10. #10
    Community Member
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    Jul 2009
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    Default

    Still here too, but probably not for too much longer tonight.

  11. #11
    Community Member
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    Jul 2013
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    1

    Default No Lamannia Launcher

    My problem is I do not have a Lamannia Launcher I downloaded the game in two locations using the click here Icon in the Beta forums. They both try to launch regular DDO but I do not have an active account . Where do I get the Lamannia Launcher?

  12. #12
    Community Member
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    Oct 2010
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    Default

    Well, I've used every launcher/invoker in the folder, restarted my modem, my pc, done the hokey pokey, sacrificed bot a goat and a chicken while doing the ritual of queue connection summoning, and even went so far as to use my Dragonborn shout of troubleshooting (Fus ro log) and got nothing. Gonna give it a try tomorrow. Thanks for all the help KookieKobold, may your family never move into Waterworks and find a good job working in the Extraplanar Palace.
    Good luck and good hunting all.

  13. #13
    Community Member Venny's Avatar
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    Sep 2009
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    Default

    Does trying to Log in count towards the Lotto... :P
    Happily Deforming the Game one Leap of Faith at a time.

  14. #14
    Community Member Dawnsfire's Avatar
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    Default

    Log sent. I hope it helps!

    Quote Originally Posted by Torc View Post
    I’m only nerfing you now so I can buff you later.

  15. #15
    Community Member Dawnsfire's Avatar
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    Default

    Quote Originally Posted by Sertan View Post
    My problem is I do not have a Lamannia Launcher I downloaded the game in two locations using the click here Icon in the Beta forums. They both try to launch regular DDO but I do not have an active account . Where do I get the Lamannia Launcher?
    I found mine here: "C:\Program Files (x86)\Turbine\DDO Unlimited (Preview)\TurbineLauncher.exe". Different computers and/or operating systems may put it in a different place though . . .

    Quote Originally Posted by Torc View Post
    I’m only nerfing you now so I can buff you later.

  16. #16
    Community Member Eranna's Avatar
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    Mar 2006
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    Default Dndlauncher.log Sent.

    Just another voice to say - I sent my log file in. Thank you for addressing this issue, may it be resolved in time for some fun this weekend.

    Thank you.

    (As a side note, my husband is also experience this issue, two different computers, makes, models, video cards, so on)

  17. #17
    Community Member
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    Jul 2013
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    Default Same error here

    I also keep getting the error, so I emailed over my logs. I have been trying to test for 3 hours now with no luck.

  18. #18

    Default

    Can't login, email sent w/attachment as requested. Also included my system specs, if that helps.

  19. #19
    Community Member snook59's Avatar
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    Aug 2009
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    62

    Default Information Please

    Is anyone able to log in?

  20. #20
    Community Member
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    May 2013
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    6

    Default

    Quote Originally Posted by Draziel View Post
    Unfortunatly i even dont have Folder who is named Dungeons and Dragons Online at C:\Users\ %whatever your username is% \AppData\Local\Turbine\, and so i dont have a dndlauncher.log file.

    I have DDO Highres and DDO Lamania installed. Both in C: in different Folders. And im running Win 7 Professional.

    Hope that helps.
    C:\Users\ %whatever your username is% \AppData\Local\Turbine\Dungeons and Dragons Online\Launcher

    here is what i put in my search field to bring up my launcher log files. then i sent the email after dragging my files to my yahoo email to be emailed to email address stated above in instructions. hope this was helpful.
    C:\Users\ Dora \AppData\Local\Turbine\Dungeons and Dragons Online\Launcher

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