Over the past couple of weeks we have re-opened Guild renames and Character Undeletes free of charge for premium and VIP players. We are excited about the changes to these services, and hope you are as well.
That said, we realize that the most sought-after service that has been put on hold is the Character Transfer, and we wanted to take a moment to provide everyone with an update.
Due to increased volume over the last few months we had to temporarily close down our Paid Services. It had become apparent that in order for us to continue to provide efficient, quality support to all players, this was a necessity. A few weeks ago we were able to start providing these services again , and Character Transfers are next.
We are not yet ready to set a time for the return of Character Transfers. As mentioned back in March, we are making changes to the Character Transfer service. In an effort to make Character Transfers quick and easy for players, we are working on making them automated! However, it is taking more time than initially expected to make this an automated service. We realize that players really, really want these transfers back as soon as possible, so our plan is to bring them back before the automated transfer system is ready. Please note that Character Transfers will continue to be a Paid Service, not a Premium Service similar to Guild renames or character undeletes.
We are working out the best way to bring this service back as soon as we can, while maintaining acceptable turnaround times and avoiding any other problems that may arise. Once again, we will provide another update as soon as we have one. Your patience as we work this out is greatly appreciated.