I have three accounts which always appeared on a drop down in the sign on screen so I could select which one I wanted to play and then the password would appear as asterisks in the password box (I know...not especially secure, but I am terrible at remembering passwords and stuff).
When the new launcher happened, all the entries in the drop down box disappeared, so I had to try and remember the account names. My main account was no problem, but I was not certain of the other two. So in the account page you can enter your email address and it will send you the account names on that email address. So I entered each of the only two email addresses I have ever had and got only one account name on each. Which was my main account and one of the others. The third one did not appear on either list. Sadly, that is the one that I wanted to play yesterday - it has a toon with which my husband and I are doing everything from scratch with no twinking using stuff we find.
I tried hard to remember the account name, which I think I did, but when I asked for a password reminder, it never arrived on either of the two email addresses that I have ever had
I don't know what to do now. I have raised a support ticket in the hope that someone at Turbine can help me, but I thought I would just ask if anyone else had had this problem, particularly the one where when you ask Turbine to tell you all the account names on your email address it does not come up with the complete list. And to see if anyone has any other ideas as to how I can resolve this beyond asking Support.