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  1. #1
    2015 DDO Players Council
    Join Date
    Jul 2010

    Default Log In Errors - Forum and Game

    Hi, just posting this in case it can help anyone.
    After the forum update I could no longer log into the forum, then when they updated the launcher I couldn't log into the game.

    Here are the errors I was receiving:
    Sorry! We couldn't authenticate your login information. Please try again.

    Failed to launch client
    The username and/or password provided is incorrect. Please try again. Username and password are case sensitive.

    When I contacted account management they suggested I reset my password.
    Since my username and password still worked for, I logged in and clicked CHANGE PASSWORD at the top right.
    That fixed everything for me. My previous password had more than the currently allowed character limit.
    Minimum 8 characters in length.
    Must contain characters AT LEAST 3 of the following four categories:
    English uppercase characters (A - Z)
    English lowercase characters (a - z)
    Base 10 digits (0 - 9)
    Non-alphanumeric (For example: !, $, #, or %)
    Carpe_Noctem - Customer Service Representative:
    It(password) must be between 8 and 16 characters in length...

  2. #2
    Customer Service Representative Carpe_Noctem's Avatar
    Join Date
    Feb 2011


    Your password can also not be more than 16 characters in length.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 12:00 pm to 7:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOSupport

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