I have never played the game before. I've been looking for an MMO that doesn't eat my life and I can play forever alone (because all of my friends hate MMOs), and I came across Total Biscuit's "*** is" review for this game and was super excited to play it. I've not played the game yet and I know that my account is activated and everything. Whenever I try to launch this game I get this message.
For a game that has been Free-to-Play for quite some while, it seems rather counterproductive to require a subscription key in order to log in. I can't help but wonder how many customers this policy has driven off.
I've encountered this error too... I played DDO for a while back in 2014, but deleted it within the last year. Now that I'm trying to get back into the game, this error seems rather odd and out of place. I guess having the previously active account doesn't matter? I've now submitted a customer support ticket with Turbine support, but still, isn't it odd/counter-productive to not only register an account on the website and download an installer, but to also have a verification/registration code for the game? It just seems a little... backwards to me...
It is backwards and counterproductive. No other way to go about it, having to open up a support ticket just to play a game we've already registered an account to is Lame Town population: Turbine.
The ONLY steps I should be required to take in order to play a free game are:
1) Register a free account (I already have a Turbine account)
2) Download the Free client (I've already downloaded, installed, and run the client)
3) Log into my free account on the game client (Which YOU won't let me do, for some inane, stupid, reason)
4) Play the game (Which, of course, I can not do.)
Until the AUTHENTICATION system is set up correctly, people in a similar situation to mine will just have to do what? Submit a ticket? Wait for a response? Starting to play a game should not require submitting a ticket and waiting for a human being to get around to doing something about it. Fix the system in the first frelling place.
No fix? No money from me. Ever. Period. End Of Line.
I bought game when it first came out and played for over a year. Cancelled my subscription and now I wanted to come back and try game again. I keep getting this message as well. I even requested my log in info to make sure I was using the correct info. No luck getting in. but when I go to log in and subscribe to DDO all I am able to subscribe to is LoTR. is there something I am doing wrong with subscription or can you not pay for VIP in this game? Also with owning the game from launch I don't see why I would have to ask for an activation key when my account should already have it.
If you already requested to have your additional usernames sent to you and this was the only one that came through, you might still have your DDO account under a different email address. Toss in a ticket using the information in my signature and we can help you track down your account.
DDO Support Page & Knowledge Base
To request support from a Customer Service Agent, simply click on "Submit a Ticket".
English Account/Store Support is available from 2:00 pm to 6:00 pm, Monday through Thursday and 12:00 pm to 4:00 pm Friday (GMT -5). 855-WBGAMES (855-924-2637).
Contact us on Twitter @DDOUnlimited
So if you have a Turbine account, you can play a free to play MMO like LOTRO. Or DDO. BUT NOT BOTH TOGETHER heavens no that is heresy!
That is the best business plan since the "Free murder with every date" that the Jeffrey Dahmer Dating Service had.
I started DDO as it was released with an extendend Edition. Now i have try to find my old Account and..i find nothing. I have payed some month this game, so i know i have an account for it. As i write to the Turbine Support to ask about my Account i became no E-mail back. I don't know what happens. I have try 3 different emails.
Somebody knows what i can do?
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