I recently moved an old Claok of Ice (3 fire shield clickie) from my TR bank to my inventory. I wasn't paying attention and didn't realize I was wearing one already when I tried to move it. I received the error "this item is exclusive" and it was gone. It was not back in my TR bank. I could not buy it back from a vendor. I logged in and out a couple times and also closed and reopened my bank a few times. The item is just gone. To add to the frustration it was the old version, so I can not get it back by questing.
The item itself is nice, but not game breaking. What has frustrated me more then losing my item is the fact that Turbine seems to have a system in place that basically says, tough luck, we don't care.
I say this because when it occured I opened a ticket. The ticket was not answed while I was online but did have a response when I logged on the next day. The response was that in game GM's have no way to resolve my issue. I should file a bug report. I have never done a bug report but it turms out this does not work in game. Not a big problem, minor inconvenience. So I file the bug report. I ingnorantly thougt, "great I will get my item back, that wasn't so bad." When the reality is, "Sweet, I just sent my concern into the void, hopefully someone will read it."
After I filed the bug report I checked the next day for a response. I received one. When I started to read the canned response, it was then I realized I was probably wasting my time. It starts with the usual pleasantries but then ends with a strange paragraph.
The response points out that "Filing a Bug Report will not necessarily receive a timely response or resolution to your issue." And to continue, "QA cannot resolve individual or character issues in game or on the forums."
So not only will someone get to this whenever, they most likely won't do anything. Way to set expectations.
I can now see why some people have quit the game when losing things like a full large ingrediants bag or epic items they spent tons of time to get. Its one thing to lose your stuff, it's another to realize the company doesn't really care.