Back when you first introduced EPIC content, there was a clear reason to let only level 20 characters run it. However, today, as we are getting ready to introduce level 28 content, the line between level 19 and level 20 needs to be addressed.
Please consider eliminating the forced discrimination against Heroic content and EPIC content. If my level 18 character wants to run EPIC content with my friends who are level 20, please allow it. Enforce the normal rules about power leveling and allow the difficulty of the quest dictate the makeup of the characters running it. I have found my level 19 getting stuck as all my friends whom I have diligently been running with graduate to EPIC content at level 20.
Please put this suggestion on your list for consideration.
David Thomas aka Tomoman (G-Land)