I'd like to make the attempt on behlaf of many players that I know or know of to make an appeal and suggestion. My intent in posting this thread is to offer a potential solution to the recent issues expressed both on the forums and in game amongst some of your most stalwart, consistent, and long term customers. I have been honored and humbled by continued interaction with these people in my gaming. And knowing the purchases they have shared with me in confidence combined with the overwhelming negativity expressed recently I feel I have no choice but to appeal to you both. On their behalf, and on the behalf of every player really...
The Otto's Box stone stacked with outside xp sources. The Bigby's Box stone does not stack with outside xp sources. The Bigby's Box provided no information to the consumer that it did not stack with outside xp sources. Someone essentially cast Implosion in the customer trust department following this discovery. Essentially because these purchases were made out of trust in the product backed by many moons of observation regarding the function of previous, similar products. This was due in a big way to the statement implying that Bigby's was 'More Awesome' than the Otto's Box. I am aware of many players currently who's experience followed the following progression:
MORE AWESOME THAN THE OTTO'S BOX!?! HOW MANY CAN I AFFORD RIGHT NAO?
TIME TO START THE AWESOMENESS! SHIP BUFF/POT/VOICE CHECK! LET'S DO THIS!
OMGUUTFBBQ - WHAT JUST HAPPENED HERE? MY XP DOESN'T STACK?
I'VE BEEN CHEATED!
My Proposed Solution:
Please consider pushing to implement the following solution. This is one I find to be mutually benifical for unsatisfied customers and Turbine. Since we now know that there are a significant number of players who purchased Bigby's expecting the stone within to behave like Otto's - Give them that. This is one way to do so:
For a limited and small amount of time (max 3 days) Offer a gift exchange of sorts. Allow players who purchased a Bigby's Box to return it via the DDO store. Give them the credit in TP to allow them to purchase an Otto's Box. They would have to pay for the difference in TP to aquire the Otto's Box. I'm thinking that the mechanic used in the past to provide relief to those adversly affected with ship amenities would work well here. A code could be generated for them to make the exchange. Also, since the DDO store already uses a mechanic that determines what is offered to the player based on the character viewing it (their level and previous purchases) - it could be used to determine that the player attempting to use the mechanic indeed qualifies to use it (by having purchased the Bigby's Box during the initial holiday sale).
Turbine will continue to profit from TP use. Players who were surprised by the initially unmentioned aspects of the Bigby's Box will have opportunity to receive what they were expecting. Future Bigby's and Otto's Box purchases are then done with the foreknowledge of how they function in use. This also allows both of these incredible leveling tools to co-exist. But most importantly, this will make a big difference for players who felt duped or worse by choosing to purchase the Bigby's Box. Consider the advantage you gain for the customer who will or will not make a purchase based upon the reputation of the brand. There is a definite upside for Turbine when considering future purchases of your products.
Restoring some customer faith regarding what they are actually purchasing would go a long way guys. It's certainly one thing to not read the effing manual. It's another when the manual misstates by omission the actual function of the product. And that's the problem here as I see it. With this solution, many players will go from:
Thank you both for the read. To my fellow players, please express your concerns and support. The more the better...