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  1. #1
    Community Member Ghwyn's Avatar
    Join Date
    Dec 2010
    Location
    Cannith
    Posts
    165

    Default Phone for account management doesn't work

    I tried calling both numbers:

    Toll Free Number: 855-WBGAMES (855-924-2637)
    (The previous Account Support Telephone Number of (781)407-4020 is still active and available for use)

    I get the same message for both: the party you called is not accepting calls at this time.

    NOT a good thing to hear.
    Gwhyn Saige - heroic and epic completionist, loving the EK build
    https://www.ddo.com/forums/showthrea...elee-wizard-EK

  2. #2
    Community Member Charononus's Avatar
    Join Date
    Jun 2010
    Posts
    5,345

    Default

    Quote Originally Posted by Ghwyn View Post
    I tried calling both numbers:

    Toll Free Number: 855-WBGAMES (855-924-2637)
    (The previous Account Support Telephone Number of (781)407-4020 is still active and available for use)

    I get the same message for both: the party you called is not accepting calls at this time.

    NOT a good thing to hear.
    They didn't pay for dns service, you think they remembered their phone bill?

  3. #3
    Customer Service Representative Carpe_Noctem's Avatar
    Join Date
    Feb 2011
    Posts
    186

    Default

    Sorry about this. The 781-407-4020 line is working now.

    We're still working on bringing the 855 number back up. It may take a couple of days.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 12:00 pm to 7:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOSupport

  4. #4
    Community Member Ghwyn's Avatar
    Join Date
    Dec 2010
    Location
    Cannith
    Posts
    165

    Default

    Working now, hope you read my message before it was down for too long.
    Gwhyn Saige - heroic and epic completionist, loving the EK build
    https://www.ddo.com/forums/showthrea...elee-wizard-EK

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