When loading the game you get the splash screen for the new expansion. The ad for the expansion lists several bonuses you get for purchasing early which are, the Bladeforged Iconic, Owlbear hireling, Tressym companion, and much more. So, I purchased the regular expansion pack "early" thinking that because the loading screen lists those items as bonuses for early purchase, I will get them immediately in game once I put the purchased code in. So after logging in and checking the bonus items, there was no Owlbear hireling. So I contacted support through the website and was told that I needed to buy the Owlbear separately.
I looked back at the loading screen for the game and yup, it says Owlbear hireling among the other things so I called phone support to see if they could help. After a few minutes on the phone talking to someone I was basically told the same thing, that I needed to get the owlbear as a separate purchase, even though I explained that the loading screen that advertises the expansion says otherwise. Have a look for yourself, would you not be under the impression that by pre-purchasing the expansion you would get the items listed? Here is the link: