Does the Support Staff get bonuses based upon failed support requests?
To be perfectly clear, I have never submitted a SUPPORT request.
I just tested the HELP button and I have a 404 ERROR as the screen.
Wait, it cleared up.
So, I go to report a bug.
"We apologize for the inconvenience, but at this time the in-game bug reporting tool is down. To submit a bug please visit http://ddobugs.turbine.com?task=ticket."
Still, I have never submitted a bug and I have never asked for support. I don't waste my time waiting for a response, I can re run the quest faster than I can get support.