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  1. #1
    Community Manager Cordovan's Avatar
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    Default June 14th Log In Issues

    We are currently investigating issues that are preventing players from logging in to the game. Players already in-game can continue to play unless they are disconnected or log out. We will keep you updated.
    Have fun, and don't forget to gather for buffs!
    Submit DDO Bugs through: ddobugs.turbine.com
    Follow DDO on: Facebook Twitter Google+ Pinterest
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  2. #2
    Community Manager Cordovan's Avatar
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    Default

    The log in issues should now be resolved, and we'll see you in the game!
    Have fun, and don't forget to gather for buffs!
    Submit DDO Bugs through: ddobugs.turbine.com
    Follow DDO on: Facebook Twitter Google+ Pinterest
    Join us on Twitch!



  3. #3
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    Default

    Quote Originally Posted by Cordovan View Post
    We are currently investigating issues that are preventing players from logging in to the game. Players already in-game can continue to play unless they are disconnected or log out. We will keep you updated.
    I am unsure if what I experienced this morning is related. Last night, the game would would not exit properly, after 15-20 minutes, I shutdown DDO manually. This AM, after selecting the "Play" button after the checks were made, launcher would time out with "unable to connect to the SQL servers". My assumption was that my local files were corrupted from last night. A reinstall of the backup files did not fix it. I had to completely reinstall and was able to login.

  4. #4
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    Thumbs down

    Quote Originally Posted by Cordovan View Post
    The log in issues should now be resolved, and we'll see you in the game!
    so we wont have log in issues in the next week? forgive me if i don't believe you have fixed the log in servers this time either.

  5. #5
    Community Member Charononus's Avatar
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    Default Turbine does server repair like this guy does auto repair

    Quote Originally Posted by fourrumtest View Post
    so we wont have log in issues in the next week? forgive me if i don't believe you have fixed the log in servers this time either.

  6. #6
    Community Member StormwindOfCybertron's Avatar
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    Default Resolved?

    Quote Originally Posted by Cordovan View Post
    The log in issues should now be resolved, and we'll see you in the game!
    Let's test it!
    Username... Password... Log In... Character select screen that STILL fails to show goggles on character model... Enter... Double the loading time compared to pre-patch... And what do you know - I get red connectivity issue icon right off the bat, with no packets received from the server soon followed by Lost Connection crash.
    With the same result across three different ISPs, two different machines and all techsupport responded the ticket with was pestering me for more information about my computer and connection.

    So yeah. Connectivity issue is NOT resolved.
    This, combined with almost a month of downtimes every other day (which happened while I was on VIP subscription too by the way) we had recently leads me to these two questions:
    1) Will I be adequately compensated for all this ****?
    2) If not - why should I bother with this game any more?

    Lack of any answer automatically makes second question more important of two.

  7. #7
    Community Member
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    Default Still no connection

    Yep, still no connection. Splash screens load and all that fun stuff. Then get's to the update screen and just sits there with the little blinky star and "waiting" posted next to connect. Then of course, the "retry" follows along with the "An update error occurred: A connection attempt failed." Already been through the complete uninstall, reinstall, resets, and so on...anyone else still unable to connect?

  8. #8
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    Default

    Quote Originally Posted by Charononus View Post
    I bet this guy doesn't check the oil often

  9. #9
    Community Member Thorvold's Avatar
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    Cincinnati, OH
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    Default Still down 3:30pm

    Quote Originally Posted by Urchin View Post
    Yep, still no connection. Splash screens load and all that fun stuff. Then get's to the update screen and just sits there with the little blinky star and "waiting" posted next to connect. Then of course, the "retry" follows along with the "An update error occurred: A connection attempt failed." Already been through the complete uninstall, reinstall, resets, and so on...anyone else still unable to connect?
    Yeah, I couldn't get in last night, and now it's 3:30 on Friday and still nothing. Same thing, the connection status is just waiting.

  10. #10
    Community Manager Cordovan's Avatar
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    Default

    Quote Originally Posted by Urchin View Post
    Yep, still no connection. Splash screens load and all that fun stuff. Then get's to the update screen and just sits there with the little blinky star and "waiting" posted next to connect. Then of course, the "retry" follows along with the "An update error occurred: A connection attempt failed." Already been through the complete uninstall, reinstall, resets, and so on...anyone else still unable to connect?
    Quote Originally Posted by Thorvold View Post
    Yeah, I couldn't get in last night, and now it's 3:30 on Friday and still nothing. Same thing, the connection status is just waiting.
    Try some of the basic solutions like removing the launcher from your task bar, restarting the computer, re-launching the client. Try running it as an administrator. Try the solutions here, here, here, and here.

    If none of that works, please send in a ticket to Technical Support. You can do this by going to support.turbine.com, then clicking on "Support Center" and "Submit a Ticket." Good luck!
    Have fun, and don't forget to gather for buffs!
    Submit DDO Bugs through: ddobugs.turbine.com
    Follow DDO on: Facebook Twitter Google+ Pinterest
    Join us on Twitch!



  11. #11
    Community Member
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    Angry

    Quote Originally Posted by Cordovan View Post
    Try some of the basic solutions like removing the launcher from your task bar, restarting the computer, re-launching the client. Try running it as an administrator. Try the solutions here, here, here, and here.

    If none of that works, please send in a ticket to Technical Support. You can do this by going to support.turbine.com, then clicking on "Support Center" and "Submit a Ticket." Good luck!
    try fixing your game.

  12. #12
    Community Member StormwindOfCybertron's Avatar
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    Default This.

    Quote Originally Posted by fourrumtest View Post
    try fixing your game.
    So much this.

  13. #13
    Community Member
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    Default

    Quote Originally Posted by Cordovan View Post
    Try some of the basic solutions like removing the launcher from your task bar, restarting the computer, re-launching the client. Try running it as an administrator. Try the solutions here, here, here, and here.

    If none of that works, please send in a ticket to Technical Support. You can do this by going to support.turbine.com, then clicking on "Support Center" and "Submit a Ticket." Good luck!
    Tried all of those as well. Nothing changed so far. Still gets to the "Game Update Progress:" screen and the blinky star next to connect with the "waiting" status. Will send in a ticket and see what happens.

  14. #14
    Community Member
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    Default

    Quote Originally Posted by Urchin View Post
    Tried all of those as well. Nothing changed so far. Still gets to the "Game Update Progress:" screen and the blinky star next to connect with the "waiting" status. Will send in a ticket and see what happens.
    I have similar problem. Two days ago i reinstall game, but launcher stop at waiting and nothink more happend. Update parts are not done, just waiting. I try all what was here on forun or on support pages. Send ticked too.

  15. #15
    Community Member
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    Default waiting for response on ticket

    In the mean time, I'm doing a full high res re-download and see if that changes anything.

  16. #16
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    Jun 2013
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    Unhappy Waiting for response on ticket - update

    Ticket confirmation at 4:01 PM CT .....2 hours later....still waiting for a response...

  17. #17
    Community Member debo's Avatar
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    Default

    It seems over the past 30 days this has become a problem that keeps coming back. 3 times in as much time.
    Is there anything being done that will actually make this not a problem every 10 days or so?

  18. #18
    Community Member
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    Apr 2013
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    Default Possible Solution

    After having a problem logging in this morning I looked through old threads in the support area and did a search on the error in google. It seems that part of the login procedure for DDO is based on embedded internet explorer. A windows update went out yesterday (which affects internet explorer security) and I didn't allow the update to occur. I have now updated my windows and am able to login to ddo correctly.

  19. #19
    Community Member
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    Default Thanks for the awesome support Turbine

    Well 3 hours later since I submitted my ticket and no response from anyone. Finally got the entire game re-downloaded and reinstalled...runs fine now. Appreciate the help...short answer delete everything and start over.

  20. #20
    Community Member
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    Default

    Quote Originally Posted by Cordovan View Post
    Try some of the basic solutions like removing the launcher from your task bar, restarting the computer, re-launching the client. Try running it as an administrator. Try the solutions here, here, here, and here.

    If none of that works, please send in a ticket to Technical Support. You can do this by going to support.turbine.com, then clicking on "Support Center" and "Submit a Ticket." Good luck!
    Thrudh used to add the suggestion of reformatting the computer hard drive, reinstalling the OS, and then moving forward from that point. It seems a bit extreme, but I suppose it might work.

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