1. People were sold content, and paid in the past, but are no longer paying now because of the decline in the state of what they are being asked to pay for. THey still have every right to play what they paid for, and to buy this new stuff once they have earned points free by playing to do so.
2. What you are saying is not how the f2p model works. When games go f2p they know full well that there will be a high headcount of players that will not pay a dime. This is acceptable because of the lower percentage of big spenders who will play with those who do not spend paying far more than the average sub would be if it was a sub game. If those freebie players werent there, the game is a ghost town, which big spenders will stop logging into.