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  1. #1
    Community Member
    Join Date
    May 2013
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    4

    Default Can't enter the servers

    Hello. Ok, i'm trying to play since 15 days ago,and is imposible. I start the launcher when is in "getting data centers" it takes a lot of time and when it wants load the login's screen.I enter my nick my password and the server's screen is loaded,but the servers don't appear available,they appear in grey colour, not green, can't log in. Any idea what can i do?
    Thanks in advance

  2. #2
    Community Member moomooprincess's Avatar
    Join Date
    Mar 2008
    Posts
    3,981

    Default From another user

    (Why is this not mentioned more often by Turbine)

    A person said to try this and it worked for him and another.

    If you can get to the LOGIN screen

    Community Button --- Account Button --- Support Button --- EN Button --- Single down Arrow button

    Click on the single down arrow button.

    That brings up Access the Launcher Menu

    Check under options

    You will then get a window with four tabs (General, Updates, Repair, Advanced)

    Go to repair

    Click on Reset the Game Display Settings


    If that fails,

    Use this as a last resort

    ON the bottom is a button called

    Restore Default Settings
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  3. #3
    Community Member
    Join Date
    May 2013
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    4

    Default

    Quote Originally Posted by moomooprincess View Post
    (Why is this not mentioned more often by Turbine)

    A person said to try this and it worked for him and another.

    If you can get to the LOGIN screen

    Community Button --- Account Button --- Support Button --- EN Button --- Single down Arrow button

    Click on the single down arrow button.

    That brings up Access the Launcher Menu

    Check under options

    You will then get a window with four tabs (General, Updates, Repair, Advanced)

    Go to repair

    Click on Reset the Game Display Settings


    If that fails,

    Use this as a last resort

    ON the bottom is a button called

    Restore Default Settings

    Thank you very much.I ussualy do this. I uncheked proxy's Lan conecction ,and it works.At end i can play.I hope this continue.

  4. #4
    Community Member moomooprincess's Avatar
    Join Date
    Mar 2008
    Posts
    3,981

    Default You did Internet Options?

    If I am understanding correctly.

    if you check your Internet Options, you can do it through Control Panel or through the tools button on Internet Explorer

    You then went to the Connections Tab

    You then clicked on the LAN Settings Tab

    You had use a proxy server marked in there?

    Oh boy, another new one.
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  5. #5
    Community Member
    Join Date
    May 2013
    Posts
    4

    Default

    Totally confirmed. I haven't replied before because i didn't switch off the computer i was afraid of can't connect anymore again but last day windows7 auto update and restart alone. I thought , "oh no, sure i can't play" and really i couldn't play. I unchecked the "Use a proxy server" and it worked.
    This issue is this:


    http://support.turbine.com/ics/suppo...questionID=710


    Pay attetion to do it in your Interner Explorer despite off not your default browser, DDO use it to connect.Looks like the default configuration of IE is allways "Use a proxy server" checked, in my case it is, and need to unchecked each time i switch on my computer.(I can "acept" the changes but i can not "apply")





    Section Two: Testing connectivity. (Can I reach the internet through Internet Explorer or is a proxy setting causing this?)

    If the servers are not down, and there are no reported outages, then make sure that you can connect to the internet at this stage by opening "Internet Explorer" and trying to access http://www.turbine.com; http://www.lotro.com; or http://www.ddo.com using IE.

    Note: Internet Explorer does not need to be your default browser, but the game does share its system-wide connection settings, so if it cannot connect or is being prevented from connecting normally, neither can the game.

    Whether or not you can or cannot reach one or more of those pages, just to be sure you should further troubleshoot IE's connection by performing the following steps and connection checks:

    Under the File menu, make sure Work Offline is not enabled.
    Click on the Tools menu > Internet Options > Connections tab > LAN Settings button.
    Is the "Use a Proxy Server"* option selected?
    If yes, then click to disable that, click "Ok" twice, try IE's connection again.
    Important Notes: If you find that IE was configured to use a proxy server of 127.0.0.1 or similar, you may have active malware on your system. A proxy setting using this or a similar address might be a local proxy program, but most often they are malware setup as a "local" proxy to better take over the system's internet connection. If you find any proxy configured that is not required by your internet service provider, immediately update and run a full system scan with your antivirus and antispyware scanners.

    *Also, if there was a proxy in use for IE, you may need to update the game launcher to not use it either. Open the game launcher and click the button that has the single down-arrow on it in the row of buttons on the launcher's upper-right corner (click here to see where this button is) and choose Options or Settings. In there, under the "Advanced" or "Proxy" tab, click the "Configure Proxy Settings" link and then click to select the "No Proxy" option and click ok and ok again on the launcher options. You may need to close and restart the launcher to have it apply the change.

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