I have been off the forums since the "upgrade" due to the Maint screen bug. I FINALLY found information tonight buried in your "help" screen in game that allowed me to fix my issue. This bug stopped me from being able to find out details on or order the expansion pack, as well as the other general issues that come along with not being able to access the forums. I still haven't ordered it as I haven't even had a chance to look at it til just now. (I think it is crappy that a VIP has to order an expansion for mid level content but that is another rant)
Maybe just maybe you might want to make this information a little more accessable? Maybe a direct link from the launcher? It seems to me that at least on our server (Thelanis) numbers are WAY down. I wonder if this has at least a little to do with it? I had given up even trying to do anything to fix it until a guildmate was telling me about something from the expansion. So I tried looking for a way to contact you and stumbled across the page that I couldn't find when I was looking for it.
When you know people are having an issue that hurts your sales, why in the world are you not making sure it is easily fixed?
By the way for anyone else with a friend having issues they have to change their hosts file and put # signs in front of the ddo lines.