I just decided to log on to NWO and play for awhile. I am still a lowly level 7 dwarf Fighter. When I got to the launcher I was reading the feed while it downloaded patches (Haven't logged on since about last Friday) and one of the ads in the launcher caught my attention. It said thank you to the players.
Now me, being completely unaccustomed to this strange phrase coming from an MMO, had to click it.
Wow. All I can say is thank you to the NWO team for the gifts.
I may not like the way that game plays, lol, the server was down when I was done patching, but if this is the type of customer/game team interaction/service they are offering up, well, that right there speaks tomes to me.
Sure seems like the management of that game really want to keep their players playing and paying to me. Management, yes. That is what good management does when things go wrong, they make it right even for those that were completely unaffected because they know word of mouth gets around.