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  1. #1
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    Default How do I file a formal complaint to Turbine or Time Warner about DDO?

    I almost never come to forums and I am not interested in listing my complaints on here, but I would like to make a formal complaint to either Turbine or Time Warner about how the Dungeon and Dragons Online game is being managed and supervised. Does anyone have solid contact information in the form of a postal address I could send a formal complaint to? I am looking for something more than a blackhole of a customer service mailroom. I would like to express how disappointed I am at how this game has slowly decayed over the years.

    I am not cancelling my VIP which I have had for years yet. I have paid money and avoided the free to play model for quite some time in the hope that this game will continue to improve from my regular expenditures – which I do not doubt are in the thousands of dollars between VIP on multiple accounts and regular point purchases over the years.

    However, I feel like the quality of this game has done nothing but slide down the gutter lately. Mistakes and garbage constancy occur – it is obvious to me that accountability does not exist within the DDO offices at Turbine. As far as I am concerned management needs to be replaced.

    SIGNUP DATE: 4/3/2006

  2. #2
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    I will PM you with the information I use for my weekly complaints. I agree about management 100% hands down, they need to be flushed.

    Check your inbox in the AM (PST). Too adult beveraged up to focus on my bookmarks list. I think I probably typed this about 5 times worth of typing now. Hope it is all spelled right. Thank god for red lines under misspelled words.
    Quote Originally Posted by Codog View Post
    [*]Small evolutionary change that can be completed in shorter stretches of time is more readily achieveable for us than large _revolutionary_ change. Revolutionary change can be rather destabilizing from an engineering and balance perspective.

  3. #3
    Community Member Ryiah's Avatar
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    Quote Originally Posted by forummuleonly View Post
    Thank god for red lines under misspelled words.
    Except for those instances where the browser decides the word somehow does not exist. Personally I wouldn't forward any complaints in Turbine's direction but rather towards Warner Brothers. The impression I've felt from talking to various people is that Turbine is more likely to listen when Warner Brothers is the one having to deal with it.
    Ryiah | Raeyah | Reikara
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  4. #4
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    Default agreed

    Downward spiral, and squarely falls on management at some level.

    Been playing since original beta, if a better game comes out in just a couple categories my money goes their way.

  5. #5
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    Default Agreed.

    Quote Originally Posted by Ryiah View Post
    Except for those instances where the browser decides the word somehow does not exist. Personally I wouldn't forward any complaints in Turbine's direction but rather towards Warner Brothers. The impression I've felt from talking to various people is that Turbine is more likely to listen when Warner Brothers is the one having to deal with it.
    This is exactly what I am sending the OP. It is kind of like going to your local wally world and complaining to the store manager one week, like say for example the guy driving the shopping cart train through the parking lot hits your car with the train, only to go back next week and have your car hit again by the same guy. Obviously complaining directly to that store didn't do any good. But when you get online and go to the main wally world website and click contact us and file a formal complaint there, your phone starts ringing off the hook from them trying to contact you from corporate. (yes, it happened to me) You may see the same guy standing at the door greeting people the next time you go in, but he isn't driving the shopping cart train anymore.


    Same concept here, complaining to Turbine about Turbine or to DDO about DDO does no good obviously, so one has to go over their head and go straight to WB Games. I am honestly of the opinion that WB Games is being kept in the dark about the poor management. As long as they can release Otto Boxes and make their sales goal, everything looks hunky dory to WB Games.
    Quote Originally Posted by Codog View Post
    [*]Small evolutionary change that can be completed in shorter stretches of time is more readily achieveable for us than large _revolutionary_ change. Revolutionary change can be rather destabilizing from an engineering and balance perspective.

  6. #6
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    Default Contacts for others:

    As per Time Warner's website, the contact information for Warner Bros. Entertainment is as follows:


    Warner Bros. Entertainment 4000 Warner Blvd. Burbank, CA 91522

    Phone 818.954.6000

    I also use these two links weekly as well:

    http://www2.warnerbros.com/web/main/...er_service.jsp This one works always so far.

    http://www.warnerbros.com/help/customer-service.html This one works once in a while.

    Complaining to Turbine directly will do no good, but WB will notice the more people that complain to them directly ABOUT Turbine.


    As there is no option for games directly, you have to click "other" at the bottom of the drop down list in the regarding section. They are quite liberal in the amount of text they allow you in the comment box, I have never been told my message is too long yet.
    Last edited by forummuleonly; 05-25-2013 at 12:36 PM.
    Quote Originally Posted by Codog View Post
    [*]Small evolutionary change that can be completed in shorter stretches of time is more readily achieveable for us than large _revolutionary_ change. Revolutionary change can be rather destabilizing from an engineering and balance perspective.

  7. #7
    Community Member HotMaarl's Avatar
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    You couldn't have things more backwards. The evil (and life-giving money) comes from Bugs Bunny and Elmer Fudd.

    WB provides the budgets and revenue targets. And they sent Daffy Duck to Turbine to oversee/ensure the mandate is implemented according to WB policy. Cause those shareholders gotta get their growth returns no matter what!

    Dudes at Turbine have to follow their marching orders. They are already over-worked, and under-resourced. We know this because of the degree of borking going on with each update.

    So feel free to **** all over the dudes working 60 hours a week with little to no say on how those 60 hours are spent. Hope you feel better at the end of the day.

  8. #8
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    Quote Originally Posted by HotMaarl View Post
    You couldn't have things more backwards. The evil (and life-giving money) comes from Bugs Bunny and Elmer Fudd.

    WB provides the budgets and revenue targets. And they sent Daffy Duck to Turbine to oversee/ensure the mandate is implemented according to WB policy. Cause those shareholders gotta get their growth returns no matter what!

    Dudes at Turbine have to follow their marching orders. They are already over-worked, and under-resourced. We know this because of the degree of borking going on with each update.

    So feel free to **** all over the dudes working 60 hours a week with little to no say on how those 60 hours are spent. Hope you feel better at the end of the day.
    Lol, the evil and life giving money comes from the players pockets.

    And yes, I do feel better at the end of the day when complaining to Turbine themselves has done absolutely no good for several years now. I have spent way too much time beating my head against the wall with Turbine, so I will go to the next level in the chain of command.
    Quote Originally Posted by Codog View Post
    [*]Small evolutionary change that can be completed in shorter stretches of time is more readily achieveable for us than large _revolutionary_ change. Revolutionary change can be rather destabilizing from an engineering and balance perspective.

  9. #9
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    Quote Originally Posted by forummuleonly View Post
    As per Time Warner's website, the contact information for Warner Bros. Entertainment is as follows:


    Warner Bros. Entertainment 4000 Warner Blvd. Burbank, CA 91522

    Phone 818.954.6000

    I also use these two links weekly as well:

    http://www2.warnerbros.com/web/main/...er_service.jsp This one works always so far.

    http://www.warnerbros.com/help/customer-service.html This one works once in a while.

    Complaining to Turbine directly will do no good, but WB will notice the more people that complain to them directly ABOUT Turbine.


    As there is no option for games directly, you have to click "other" at the bottom of the drop down list in the regarding section. They are quite liberal in the amount of text they allow you in the comment box, I have never been told my message is too long yet.

    Thanks for the links.

  10. #10
    Community Member Ryiah's Avatar
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    Quote Originally Posted by HotMaarl View Post
    You couldn't have things more backwards. The evil (and life-giving money) comes from Bugs Bunny and Elmer Fudd.
    Yes, because at the end of the day Turbine is really not to blame for their bug-ridden content or their inability to handle player problems.
    Ryiah | Raeyah | Reikara
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  11. #11
    Community Member Luxgolg's Avatar
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    Quote Originally Posted by forummuleonly View Post
    As per Time Warner's website, the contact information for Warner Bros. Entertainment is as follows:


    Warner Bros. Entertainment 4000 Warner Blvd. Burbank, CA 91522

    Phone 818.954.6000

    I also use these two links weekly as well:

    http://www2.warnerbros.com/web/main/...er_service.jsp This one works always so far.

    http://www.warnerbros.com/help/customer-service.html This one works once in a while.

    Complaining to Turbine directly will do no good, but WB will notice the more people that complain to them directly ABOUT Turbine.


    As there is no option for games directly, you have to click "other" at the bottom of the drop down list in the regarding section. They are quite liberal in the amount of text they allow you in the comment box, I have never been told my message is too long yet.
    Awesome! Thank you!

  12. #12
    Community Member Shmuel's Avatar
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    Quote Originally Posted by HotMaarl View Post

    So feel free to **** all over the dudes working 60 hours a week with little to no say on how those 60 hours are spent. Hope you feel better at the end of the day.
    I think the more effective method might be to complain that DDO has insufficient resources, in terms of programmers and developers, compared to what is needed to maintain effective and positive forward movement in its development.

    The problem, as you pointed out, is not the overworked and underpaid people working on this game, it is that they are overworked and underpaid.

    Pointing out to WB that we NOTICE the way they are cheaping out on the development of this game, MIGHT (and I think it is a very small possibility) make a difference.
    Shmuel Xadin Xadins Errand Mohnster Yitzhak

  13. #13
    Community Member Arnez's Avatar
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    Quote Originally Posted by forummuleonly View Post
    As per Time Warner's website, the contact information for Warner Bros. Entertainment is as follows:


    Warner Bros. Entertainment 4000 Warner Blvd. Burbank, CA 91522

    Phone 818.954.6000

    I also use these two links weekly as well:

    http://www2.warnerbros.com/web/main/...er_service.jsp This one works always so far.

    http://www.warnerbros.com/help/customer-service.html This one works once in a while.

    Complaining to Turbine directly will do no good, but WB will notice the more people that complain to them directly ABOUT Turbine.


    As there is no option for games directly, you have to click "other" at the bottom of the drop down list in the regarding section. They are quite liberal in the amount of text they allow you in the comment box, I have never been told my message is too long yet.
    Logged into the forums just to say thanks for this & *BUMP*

  14. #14
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    The developers don't make the decisions, Management does. Management decides to release Updates without proper QC/fixing of bugs in it. That's what I complain about. That and the fact that DDO is being run by slum-lords who are intent on wringing the most profit possible from it without maintaining the infrastructure.

  15. #15
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    Default Ditto.

    Quote Originally Posted by HAL View Post
    The developers don't make the decisions, Management does. Management decides to release Updates without proper QC/fixing of bugs in it. That's what I complain about. That and the fact that DDO is being run by slum-lords who are intent on wringing the most profit possible from it without maintaining the infrastructure.
    I as well keep my complaints restricted to management when I complain. For the exact reasons you stated.

    As near as I can tell, the Devs do good work, Q&A does their job, management tells everyone what to do. Like any employee for any company, you have to do what the boss says if you want to keep your job.

    Don't try telling me that in this case WB is the boss. This has been going on since LONG before WB bought Turbine. Everyone used to blame it all on Atari back in the Atari partnership days, and for awhile after Atari was kicked from the label it was just Turbine and it still kept happening. Then WB bought 'em out, and it STILL happens.
    Last edited by forummuleonly; 05-27-2013 at 01:10 PM.
    Quote Originally Posted by Codog View Post
    [*]Small evolutionary change that can be completed in shorter stretches of time is more readily achieveable for us than large _revolutionary_ change. Revolutionary change can be rather destabilizing from an engineering and balance perspective.

  16. #16
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    Quote Originally Posted by forummuleonly View Post
    I as well keep my complaints restricted to management when I complain. For the exact reasons you stated.

    As near as I can tell, the Devs do good work, Q&A does their job, management tells everyone what to do. Like any employee for any company, you have to do what the boss says if you want to keep your job.
    Meh.

    I have never seen a customer ask for a broken product.

    I have never seen management ask an employee to make a broken product.

    I have interacted with Turbine employees for over three years now, and as a professional software engineer with over 30 years in the business I am decided unimpressed.

    I have literally seen the inside of hundreds of IT organizations, and dealt with thousands of developers. This organization is exceptionally bad on multiple levels. If you believe the developers and QA are just great and its completely a management problem, you are just kidding yourself.

    However, it is ultimately a management problem, because everything is ultimately a management problem. Management is ultimately responsible for identifying and resolving all problems in an organization, and it is clear that Turbine management has failed to do that for years upon years.

    WB should bring in new management, with a directive to do what is required to fix the organization's problems. At this point, if that ever happened, I suspect WB could possibly get a report recommending that DDO simply be shuttered. Fixing all the personnel problems would be enormously expensive and the transition would be extremely rocky.

    On the other hand, if you take the time to look at what has transpired just this year, this game is currently headed towards an implosion. Quality has completely collapsed. If you had told people a year ago this year's events would occur, they would have simply laughed. Update 18, as trivial and underwhelming as it is from a content standpoint, is a train wreck.

    Its time to roll the dice and take the big gamble, because business as usual just won't cut it anymore.

  17. #17
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    Quote Originally Posted by GermanicusMaximus View Post

    Its time to roll the dice and take the big gamble, because business as usual just won't cut it anymore.
    They did that already, played that card with F2P and it was AWESOME for years, the downward spiral hit in U11 and things have been getting progressively worse ever since. Whoever was hired/fired/promoted in that time period are the ones who are steering this ship right at the iceberg.

    But like the band on the Titanic I will keep playing until Leonardo Decaprio drowns.

  18. #18
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    Quote Originally Posted by Teh_Troll View Post
    They did that already, played that card with F2P and it was AWESOME for years, the downward spiral hit in U11 and things have been getting progressively worse ever since. Whoever was hired/fired/promoted in that time period are the ones who are steering this ship right at the iceberg.

    But like the band on the Titanic I will keep playing until Leonardo Decaprio drowns.

    No. This bug ridden cheap shot the player base mess has been going on sine the "Rise of the Guilds" update.

    And has been getting progressively worse since then.

    The management here is too dense to realize that going F2P may have brought the players in by the droves, by the hundreds of thousands (from Fernando in his state of the game letter right after going F2P) but keeping players in a F2P model means they actually have to make a product that functions better than any other free to play game, and there are a lot of choices out there.
    Quote Originally Posted by Codog View Post
    [*]Small evolutionary change that can be completed in shorter stretches of time is more readily achieveable for us than large _revolutionary_ change. Revolutionary change can be rather destabilizing from an engineering and balance perspective.

  19. #19
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    I almost never come to forums and I am not interested in listing any arguments.I am just wondering what are you smoking and how can I get some too.

    SIGNUP DATE: 4/6/1789

  20. #20
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    Default Call me.

    Quote Originally Posted by Velahbbot View Post
    I almost never come to forums and I am not interested in listing any arguments.I am just wondering what are you smoking and how can I get some too.

    SIGNUP DATE: 4/6/1789


    Phone 818.954.6000 Give a ring with what you desire.
    Quote Originally Posted by Codog View Post
    [*]Small evolutionary change that can be completed in shorter stretches of time is more readily achieveable for us than large _revolutionary_ change. Revolutionary change can be rather destabilizing from an engineering and balance perspective.

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