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  1. #1
    Customer Service Representative Carpe_Noctem's Avatar
    Join Date
    Feb 2011
    Posts
    186

    Default "The following subscription(s) already have the features..." workaround (Shadowfell)



    If you are receiving this message when trying to add a Shadowfell Conspiracy product key, please take the following steps:

    1. Log into myaccount.turbine.com with your DDO Username and Password

    2. On the subscription that you want to upgrade, click “Change Billing Options. If you have a Premium or Free DDO subscription, click ‘Get Unlimited Access’.

    3. Next, click on ‘I want to enter a game time card key’, enter your 25-character product key and click Submit

    4. Agree to the Terms of Service and complete the upgrade.

    If you need any additional assistance, please contact our Account Support Team.
    Last edited by Cordovan; 05-22-2013 at 02:06 PM.
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