If you are receiving this message when trying to add a Shadowfell Conspiracy product key, please take the following steps:
1. Log into myaccount.turbine.com with your DDO Username and Password
2. On the subscription that you want to upgrade, click “Change Billing Options. If you have a Premium or Free DDO subscription, click ‘Get Unlimited Access’.
3. Next, click on ‘I want to enter a game time card key’, enter your 25-character product key and click Submit
4. Agree to the Terms of Service and complete the upgrade.
If you need any additional assistance, please contact our Account Support Team.