Did a lesser Tr and lost tier 3 alchemical collar and epic blade mark docent, they were equipped on my iron defender,
I created a ticket, was told that there is no such item in my inventory. I reiterated that the DOG had them equipped, i.e. they would be in HIS inventory.
I was told that there was nothing that he could do, I asked for the issue to be escalated and was told that it would. Now I see the ticket is closed!
Is this the kind of service I as a paying customer should get? Told basically to smeg off and go away?!
Yes I am really upset with good reason. I will NEVER buy any more Turbine points if this is the kind of treatment I "deserve"!
I don't ask for anything that's not fair, just return the tier 3 triple earth alchemical dog collar, or at least put the mats to make it in my inventory.
That is all, I can easily replace the docent.
Here is a suggestion, much like the you cant TR message you get when you have a reincarnation cache. Do the same for any pet that has equipment on it.