Results 1 to 6 of 6

Hybrid View

  1. #1
    Community Member
    Join Date
    May 2013
    Location
    Houston, TX, USA
    Posts
    15

    Default 30 Money Refund Policy?

    Hello Turbine.

    It is customary in most retail stores to offer a period of time in which a customer is allowed to return a product and receive a refund of the purchase price. Often that period is 30 days.

    Are you all still within your 30 day return window for vBulletin? If so, have you considered returning it? Think quick, before the time limit expires. It should be obvious by now that it's not working for you all. And with no posts from any turbine representatives in a week (as far as I can tell), I'm thinking you all are not making much progress in getting it to work. So, again, is it time to just get your refund? ...then you could go back to the previous forums you were using?

    Changing your mind, and reversing yourselves on the forums would not be a horrible thing...really. Now, if, IF you could actually, really, truly, sometime in the immediate future get this new forum system to work reasonably well, then by all means keep it. But seriously, is that a possibility..getting the new forums working? Again, no posts from you all in at least a week on the subject leads me to being very skeptical, as does 3 weeks of no seeming progress on the troubles.

    Oh, um, and did you all do ANY testing of this new forum system before implementing it? Bugs are part of gaming and programming, I accept that as a layman with limited knowledge. But, well, bugs are one thing...the terrible amount of bugs present in your new forums are another thing.

    I do know that others have posted about the state of the new forum system. I've posted my approval to some of those. Now I'm posting my own, because...well, so far it seems no progress has been made on these new forums, and I'd really rather not see you all decide to leave them as is, as was done with MyDDO (which never had the Beta tag removed from it). So, I post this to keep you reminded that we do want you to repair this new system OR revert to the old, and soon. Don't let us down...more than we have already been let down.

    Sincerely yours,
    Last edited by Thumbed_Servant; 05-14-2013 at 06:52 AM.
    Thumbed Servant (to 3 cats)

  2. #2
    Forum Turtle
    2014 DDO Players Council
    TrinityTurtle's Avatar
    Join Date
    Sep 2009
    Location
    Findlay, OH
    Posts
    3,151

    Default

    However, with a service like this, it's more customary to have a contract that lays out specific time of the contract, with penalties for breaking it. We'd need to know that to know if what you are suggesting is even possible.
    Turtel, Turtley Wrath, Tortoisse, Waterssong, Victerr Creed, Utahraptor, Velocaraptor, Minddancer, Loggerhead, Matamata, Sulcata, Ticerratops, Sierrann, Hankx, Shartelhane

    Member of Highlords of Malkier! Help channel, everyone welcome in this channel!

  3. #3
    Community Member
    Join Date
    May 2013
    Location
    Houston, TX, USA
    Posts
    15

    Default

    Quote Originally Posted by TrinityTurtle View Post
    However, with a service like this, it's more customary to have a contract that lays out specific time of the contract, with penalties for breaking it. We'd need to know that to know if what you are suggesting is even possible.
    Ah, good info Trinity, but to be honest, I was being a weeee bit sarcastic

    And...hmmm...could they be actually having some of the issues resolved? I went to reply, and I was taken to the log in screen as I had not logged in, but once I did it took me to this reply screen/interface. Nice, I hope this is a sign of improvement.
    Thumbed Servant (to 3 cats)

  4. #4
    Uber Uber Completionist
    2014 DDO Player Council
    Deadlock's Avatar
    Join Date
    Sep 2008
    Location
    Scotland - where the dwarf accents come from
    Posts
    3,505

    Default

    Best they could do is put their hands up and admit that the new forums are not WAI.

    Roll-back to the old forums and give us back our Dev Tracker and ability to stay logged in for more than 5 minutes at a time.

    Or at the very least, communicate with us and tell us what you are doing or intending to do. If the intention is to just keep the current forums in their current format and just shrug your shoulders at the criticisms in the hope that people will just get used to it and stop complaining, it would be good to know.

  5. #5
    Community Member
    Join Date
    Apr 2013
    Location
    Between Tick and Tock
    Posts
    121

    Default

    Quote Originally Posted by Thumbed_Servant View Post
    Are you all still within your 30 day return window for vBulletin? If so, have you considered returning it?
    There is nothing wrong with vBulletin. It is what they were using before, and its what MANY sites use.

    The problem is they did a craptastic job of customizing it. This is a problem with either the in house web team, and the external web contractor (if they used one).

    Why they went live with such a mess is beyond me.
    Addicted to DDO since 2006
    Officer of Chaos Knights and primary cause of -10%XP in guild runs

  6. #6
    Community Member ~kruemeli's Avatar
    Join Date
    Apr 2013
    Posts
    81

    Default

    Quote Originally Posted by Lorien_ View Post
    Why they went live with such a mess is beyond me.
    +1 for making me Spill coffee! Its good to see some People still have their sense of Humor!
    kruemeli - Orien. Leader of the "Merry" Hobbits
    http://www.ddo.com/forums/showthread...ld-Name-Change
    It's OK to be "merry":
    www.youtube.com/watch?v=3j4t185wl-0

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

This form's session has expired. You need to reload the page.

Reload