Hi there, ive been playing this game for a couple months now. i have this issue of loading the game and it taking very long to load and then when i am in the game my character gets stuck and the connection symbol at the top appears, followed by 'connection to the server was lost' and then my game closes.
i have had some success playing because sometimes this doesnt happen - the game loads at a reasonable speed and my character is not stuck. also i would log onto another server (i am on khyber) such as Orien and create a new character and it would load fine, no problems, i would switch back to my main character on Khyber and it would load fine. very strange.
however, this sometimes doesnt work and i havent been able to play the game for 2 days. it takes about an hour to log on, sometimes with success and sometimes not, which is too much. i have tried the pre-loader download solution and at the time it had some impact but now it just still seems not to work well.
i am a vip subscriber and i really enjoy the game, but i can't play when i want because i have limited time and if a bulk of that time goes onto just logging in and then still not playing, then it's not worth it. i can't even logout from my main character and switch to another alternative character because it starts the process again. i really don't want to give up on such a good game.
my internet is fine, PC is fine - ive never had a problem playing other MMORPGs. Windows xp is my OS. i also contacted an in game support GM and explained the situation and i was told to submit a ticket by email - i did this a while ago for another issue and i didnt receive a response.
hoping for a solution, thanks