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  1. #1
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    Default Is there anyone who can help me get my xpac key?

    okay long story short:
    bought stuff in shop including xpac code 2months ago ->
    guy for who i bought it didnt stay ->
    trying to use it on f2p account ->
    key doesnt effing work! ->
    wrote ticket ->
    got nonsense answer ->
    wrote another ticket ->
    got another completely useless answer ->
    wrote another effin ticket ->
    got next effin useless answer

    its now over one goddamn month writing a ticket each week and getting stupid answers like:
    Gruß xxxxxx,
    Vielen Dank für deine Anfrage.
    Logge dich unter http://myaccount.turbine.com in die Accountverwaltung ein und gebe danach den Code in das Produktkey Feld ein.
    Probiere die Eingabe bitte auch mit einem anderen Browser, wie zum Beispiel Firefox.
    Weitere Fragen oder Anliegen kannst du in deine Antwort auf diese E-Mail einfügen. Wir helfen dir gerne.
    Danke!
    Der Kundendienst von Turbine
    Turbine, powered by our fans.
    My darn browser got nothing to do with this stupid key!
    And yes i tried it with other!
    Get me a gawddamn working key!

    And yes i sent every effin data about the buy, i did that on first try and every following and your "costumer service" is nonexistant!

    Whoever of Turbine feels responsible, write me a PM and get to work to get me my PAID key!
    Taenebrae, Daemonsoul, Daemoneyes and Daemonheart of Argonessen
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  2. #2
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    Quote Originally Posted by Daemoneyes View Post
    okay long story short:
    bought stuff in shop including xpac code 2months ago ->
    guy for who i bought it didnt stay ->
    trying to use it on f2p account ->
    key doesnt effing work! ->
    wrote ticket ->
    got nonsense answer ->
    wrote another ticket ->
    got another completely useless answer ->
    wrote another effin ticket ->
    got next effin useless answer

    its now over one goddamn month writing a ticket each week and getting stupid answers like:


    My darn browser got nothing to do with this stupid key!
    And yes i tried it with other!
    Get me a gawddamn working key!

    And yes i sent every effin data about the buy, i did that on first try and every following and your "costumer service" is nonexistant!

    Whoever of Turbine feels responsible, write me a PM and get to work to get me my PAID key!
    You will have to call them I bet, sucks, looks like you are in EU too.
    Quote Originally Posted by Codog View Post
    [*]Small evolutionary change that can be completed in shorter stretches of time is more readily achieveable for us than large _revolutionary_ change. Revolutionary change can be rather destabilizing from an engineering and balance perspective.

  3. #3
    Community Member Hendrik's Avatar
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    Bell's Brewery, MI.
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    Default

    Quote Originally Posted by Daemoneyes View Post
    okay long story short:
    bought stuff in shop including xpac code 2months ago ->
    guy for who i bought it didnt stay ->
    trying to use it on f2p account ->
    key doesnt effing work! ->
    wrote ticket ->
    got nonsense answer ->
    wrote another ticket ->
    got another completely useless answer ->
    wrote another effin ticket ->
    got next effin useless answer

    its now over one goddamn month writing a ticket each week and getting stupid answers like:


    My darn browser got nothing to do with this stupid key!
    And yes i tried it with other!
    Get me a gawddamn working key!

    And yes i sent every effin data about the buy, i did that on first try and every following and your "costumer service" is nonexistant!

    Whoever of Turbine feels responsible, write me a PM and get to work to get me my PAID key!
    Did your friend use the key?

    Quote Originally Posted by hsinclair
    I heard the devs hate all wizards, bards, clerics, fighters, and fuzzy bunnies and only want us to play halfling barbarian/paladin shuriken specialists!

    It's totally true, I have a reliable source. You better reroll now.
    Adventurer, Bug Reporter, Mournlander.

  4. #4
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    Quote Originally Posted by Hendrik View Post
    Did your friend use the key?
    no

    also it says invalid key and not used key

    bet their "update" of the payment system effed this up...
    Taenebrae, Daemonsoul, Daemoneyes and Daemonheart of Argonessen
    Glitzakram - Trade Thread

  5. #5
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    Quote Originally Posted by forummuleonly View Post
    You will have to call them I bet, sucks, looks like you are in EU too.
    yeah sure, i will call them and pay triple from what the xpac key costs...
    sooner i flame this sorry excuse of a forum
    Taenebrae, Daemonsoul, Daemoneyes and Daemonheart of Argonessen
    Glitzakram - Trade Thread

  6. #6
    Community Member Ykt's Avatar
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    Quote Originally Posted by Daemoneyes View Post
    no

    also it says invalid key and not used key

    bet their "update" of the payment system effed this up...
    If the key is invalid, you won't mind giving it to me so I can do some testing, would you?

  7. #7
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    Quote Originally Posted by Ykt View Post
    If the key is invalid, you won't mind giving it to me so I can do some testing, would you?
    I heard your girl had to sneeze, you won't mind giving her to me so i can do some testing, would you?
    Taenebrae, Daemonsoul, Daemoneyes and Daemonheart of Argonessen
    Glitzakram - Trade Thread

  8. #8
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    So, 4th ticket now running..
    I bet they tell me now i should try enter the code in ComicSans...
    Taenebrae, Daemonsoul, Daemoneyes and Daemonheart of Argonessen
    Glitzakram - Trade Thread

  9. #9
    Community Member ~Dyna-The-Cat's Avatar
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    Are you sure your friend didn't use the key?

    Are you sure you typed the key right?

    Did you provide proof you bought the key?

    If any of the above is a "no", you'll have a tough time getting turbine to give you another free key.

  10. #10
    Time Bandit & Hero SirShen's Avatar
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    Quote Originally Posted by Daemoneyes View Post
    So, 4th ticket now running..
    I bet they tell me now i should try enter the code in ComicSans...
    Why are you opening a new ticket reply back to the same one. Or if you do open i new ticket include all the numbers of the other tickets stating you are not happy with the result.

  11. #11
    Community Member Nestroy's Avatar
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    Quote Originally Posted by Daemoneyes View Post
    So, 4th ticket now running..
    I bet they tell me now i should try enter the code in ComicSans...
    Daemoneyes, I had the same godd***ed f***ing Problems and I had been from the EU as well. I finally got this working when...

    ... I logged in on their page https://myaccount.turbine.com/index.php and
    ... I filled in all the requested account data.

    on the next page there is a colorful section below with several account data showing. There is a small underlined section named "Add Game Time or Points Code"

    Entering the code there worked just fine for me. All else did not work in any way. Got the tip from a 2nd level support member after making much noise (partly on the General Forum) - so there is a solution, even if you are coming from a regions of the world not covered by Warner Media (I am Canadien as well now for forum purposes ^^). Thanx again to the support folks, by the way. Good luck.
    Last edited by Nestroy; 05-06-2013 at 01:34 PM.

  12. #12
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    Quote Originally Posted by Daemoneyes View Post
    yeah sure, i will call them and pay triple from what the xpac key costs...
    sooner i flame this sorry excuse of a forum
    Because there totally aren't ways around that with the internet connection you have.

  13. #13
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    Quote Originally Posted by Nestroy View Post
    Daemoneyes, I had the same godd***ed f***ing Problems and I had been from the EU as well. I finally got this working when...

    ... I logged in on their page https://myaccount.turbine.com/index.php and
    ... I filled in all the requested account data.

    on the next page there is a colorful section below with several account data showing. There is a small underlined section named "Add Game Time or Points Code"

    Entering the code there worked just fine for me. All else did not work in any way. Got the tip from a 2nd level support member after making much noise (partly on the General Forum) - so there is a solution, even if you are coming from a regions of the world not covered by Warner Media (I am Canadien as well now for forum purposes ^^). Thanx again to the support folks, by the way. Good luck.
    Thanks, will try that.
    Taenebrae, Daemonsoul, Daemoneyes and Daemonheart of Argonessen
    Glitzakram - Trade Thread

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