I was visiting family late last year, sitting at the kitchen table playing ddo on my laptop and my nephew was sitting next to me playing league of legends on his parents laptop. I asked him why he did not play ddo anymore. He said his friends had stopped playing. When I asked why they stopped playing, he explained that the game was too complicated. After asking for more detail it was clear that his group of friends did not want to play a game that they had to tab out to the wiki to know what to do next.
There really should be a quick and easy way to get all important (for a new player) information in game. For example is the quest giver in a tavern, on top of a building, is the quest a walkup, is it a flagging quest, do you have to be flagged to do the quest and if so what quests do you need to do and in what order.
All of this information should NOT be imbedded in npc dialog. There needs to be a quick and easy way to check for this information in the game.