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  1. #21
    Community Manager Cordovan's Avatar
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    In regards to the Store item description: Yes, it would have been nice to put the coupon code in there. LOTRO was able to get it in in time, but due to various technicalities, DDO didn't get it in in time for Monday's maintenance. So, we opted to instead put the description in the article and promote it through our public channels.
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  2. #22
    Bwest Fwiends Memnir's Avatar
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    Quote Originally Posted by Cordovan View Post
    ...
    I spent 100 points by hitting Enter by accident before putting in the code.
    Where will the monetary value of those points wind up?


    Why make it a limited use coupon?
    Hell... Why not include the existence of the coupon in the item description itself? I mean, you made sure to say it was unlimited uses and could be traded, so why not negate any chance Turbine might be seen as profiteering off of this tragedy.


    This whole affair is just sloppy, Jerry. I know it's not directly your fault - but that doesn't make it any less sloppy.
    53461

  3. #23
    Bwest Fwiends Memnir's Avatar
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    Quote Originally Posted by Cordovan View Post
    So, we opted to instead put the description in the article and promote it through our public channels.
    And yet by your own admission, only a fraction of the total number of players uses public channels or the forums or Facebook or etc...


    Why not get in there and make some Global Announcements in the game itself at the very least?


    sloppy work.
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  4. #24
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    I am curious as to what happens to the monetary value of the 100tp?

  5. #25

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    Quote Originally Posted by Cordovan View Post
    In regards to the Store item description: Yes, it would have been nice to put the coupon code in there. LOTRO was able to get it in in time, but due to various technicalities, DDO didn't get it in in time for Monday's maintenance. So, we opted to instead put the description in the article and promote it through our public channels.
    I understand.

    But can you all answer the question where my 100 TP went?

    There is a trust issue when you collect money at the check-out of a supermarket or whatever that the money is going to the cause indicated.

    I really, really am considering forwarding this issue to CNN, Fox news, ABC, NBC, CBS, MSNBC, AP and whoever else I can think of without at least an answer and will be awaiting a response between now and tomorrow.

    I suggest anyone else outraged by the possibility that these ribbons go to Turbine profit do the same.

    Either clairify where the money goes or somebody needs to make some phone calls and hastily set up a fund where-by you will pass a dollar and match a dollar to The One Fund for each ribbon sold and quick before you find yourself potentially with the spotlight of an angry nation upon you.
    BONGO FURY - Ghallanda - Thingfish - Wizard, Diuni - Ninja, Gheale - Angel, Dullknife - Tank, Noodlefish - Gimp, Jaquaby - Treacherous and other gimps I won't cop to.

  6. #26
    Community Member ~Taeb's Avatar
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    Quote Originally Posted by UurlockYgmeov View Post
    Even though I applaud your involvement in community activism I play this game to get away from the real world - I don't need a reminder about how bad the terrorists (politicians) and the morons (terrorists) have made the world for us sheep.

    Please remove and let people in the real world worry about the real world. I don't want a reminder about all the horrific things I am escaping from everytime I log into the game or walk by the bridge.

    When I first saw it yesterday - I had a bad feeling in the back of my heart - as in 'oh great' the real world has crept in.

    Why not add terrorist bombings? and airships crashing to the ground???

    I don't want to be reminded about real life when I am playing in a fantasy world. I just want to not be in real life.

    Let the flaming begin... but I have spoken what I feel.

    Plus if the entire patch was about this (which it seems to have been) - no comment.
    meh call it what you want, but i think this is great a company is showing its feelings in game that they wont stand for it. its free too so not sure why you're getting so bent out of shape. companies do show compassion all the time even though your mind is so wrapped in the corporate nature. Comcast for example which i hate do help people more often then you think in various charities. so while i might hate them as a company they do show some compassion. would i say it fixes everything? hell no. does it make them human. yes.

  7. #27
    Community Manager Cordovan's Avatar
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    Quote Originally Posted by Memnir View Post
    And yet by your own admission, only a fraction of the total number of players uses public channels or the forums or Facebook or etc...
    Not to go off-topic, but I have never said such a thing, and if it was said by someone else, it would be an inaccurate statement.

    To address a couple of folks' concerns: We are making a donation to The One Fund. If you choose not to use a coupon for the item, that purchase does not directly affect the donation we're making, which is why we were careful not to state it as such in our description of the effort. Initially, that was the plan, but various legal and technical hurdles prevented us from going that route. Instead, we're simply making a donation at the corporate level to the fund. Details will be forthcoming when it's all worked out.
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  8. #28
    Bwest Fwiends Memnir's Avatar
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    Quote Originally Posted by Cordovan View Post
    Not to go off-topic, but I have never said such a thing, and if it was said by someone else, it would be an inaccurate statement.
    I used the phrase "your own admission" in a corporate sense.... and yes, it has been said more then once by Turbine employees on the forums. I'd dig em up, but the Search function is a sewer at the moment.
    53461

  9. #29

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    Quote Originally Posted by Memnir View Post
    I used the phrase "your own admission" in a corporate sense.... and yes, it has been said more then once by Turbine employees on the forums. I'd dig em up, but the Search function is a sewer at the moment.
    It likely wouldn't matter if searching worked anyways. I know at least one of those posts was edited (long after the fact) to no longer say what it did originally.

  10. #30
    Community Manager Cordovan's Avatar
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    Quote Originally Posted by Memnir View Post
    I used the phrase "your own admission" in a corporate sense.... and yes, it has been said more then once by Turbine employees on the forums. I'd dig em up, but the Search function is a sewer at the moment.
    Quote Originally Posted by KrelarVersion2 View Post
    It likely wouldn't matter if searching worked anyways. I know at least one of those posts was edited (long after the fact) to no longer say what it did originally.
    Even if you did find the quote, I'm telling you it would have been inaccurate both now and at the time it was made. Now, back on topic!
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  11. #31
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    Quote Originally Posted by Cordovan View Post
    Not to go off-topic, but I have never said such a thing, and if it was said by someone else, it would be an inaccurate statement.

    To address a couple of folks' concerns: We are making a donation to The One Fund. If you choose not to use a coupon for the item, that purchase does not directly affect the donation we're making, which is why we were careful not to state it as such in our description of the effort. Initially, that was the plan, but various legal and technical hurdles prevented us from going that route. Instead, we're simply making a donation at the corporate level to the fund. Details will be forthcoming when it's all worked out.
    So, if I'm reading this right, you can't directly donate the revenue of the ribbons, so instead you're donating a sum of money at the corporate level and then using the revenue of the ribbons to compensate some/all of the losses?

    That's fine I guess, at least you're donating stuff. Is the size of the donation(s) you're giving going to be giving affected by sales of the ribbon?
    Playing since June 2010

  12. #32

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    I applaud the effort, but the implementation is just messy.

    You say that you're making a corporate donation that has nothing to do with how many ribbons are sold vs given for free, meaning that the 100TP that people spend goes right into the Turbine coffers.

    You say you can't sell it for 1 TP. You can't put the code into the description. It's like you want people to spend 100 TP on this so Turbine can make money off of this effort, which I do not agree with. All proceeds from this should go directly to the charity and not to Turbine. If you can't legally do that, remove the ribbons from the store so people are not fooled into thinking that perhaps their 100 TP is a donation in some way.

    If you cannot legally find a way to get that spent TP into the 1 fund, then why not just give every toon a ribbon for free like what was done with the birthday cakes? Surely you have the tech to do that if you can't give it away in the store.

    This situation, which should have been something respectable has turned into another money making machine. Whether it was intended or not, that is what it looks like to me and it's sickening.

  13. #33

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    Quote Originally Posted by Cordovan View Post
    Not to go off-topic, but I have never said such a thing, and if it was said by someone else, it would be an inaccurate statement.

    To address a couple of folks' concerns: We are making a donation to The One Fund. If you choose not to use a coupon for the item, that purchase does not directly affect the donation we're making, which is why we were careful not to state it as such in our description of the effort. Initially, that was the plan, but various legal and technical hurdles prevented us from going that route. Instead, we're simply making a donation at the corporate level to the fund. Details will be forthcoming when it's all worked out.
    Dude, that's double speak.

    I'm still unclear as to where my money went although i get the feeling it didn't go where I thought it did.

    "I gave at the office" doesn't answer the question as to whether you are profiting from the ribbon I bought!

    Even if your donation supersedes the ribbons profits, even by a long shot, it is still symbolically disgusting.

    Again, without the careful avoidance, where did my 100 TP go?

    Just say "to The One Fund directly" or "The same place all TP spent goes".

    I walked away from that purchase thinking I had contributed to the fund!

    Don't you see?

    I only have so much to give and part of it went to you all. I never may have even noticed if i didn't read the forums.

    I know it's not a lot of money but that's not the point.

    Please answer the question.

    I know you are not responsible for such decisions, sir, but I hope your employers don't really think that you can sell a virtual item for profit in the name of the events of Boston.

    I hope some phone calls are being made.

    Change it so the money goes DIRECTLY to the One Fund.

    Obviously, you all care and I truly believe your heart is in the right place but don't turn your honest efforts to help into a PR mess by being so sloppy.

    When you step in the arena of collecting money and raising the flag of awareness you have a responsibility to do it right.

    There are too many people who really do collect for charity as a cash grab scam.

    Don't unwittingly join their ranks.
    BONGO FURY - Ghallanda - Thingfish - Wizard, Diuni - Ninja, Gheale - Angel, Dullknife - Tank, Noodlefish - Gimp, Jaquaby - Treacherous and other gimps I won't cop to.

  14. #34

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    Dang double posting, logging me out THREE times while typing, two different error screen causing new forums!

    It really is frustrating trying to post now.
    Last edited by phillymiket; 04-30-2013 at 03:48 PM.
    BONGO FURY - Ghallanda - Thingfish - Wizard, Diuni - Ninja, Gheale - Angel, Dullknife - Tank, Noodlefish - Gimp, Jaquaby - Treacherous and other gimps I won't cop to.

  15. #35
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    I have a funny feeling about how this is being played out.

  16. #36
    Community Member DogMania's Avatar
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    Thumbs down Interesting

    Now as the player base for this game is WorldWide am I to assume that whenever we have a major catastraphy somewhere we will have a 3 hour downtime so that you can put up a shrine?, and if not why not?.
    What in principle is a good idea is realy not as where do you stop?, in fact you should not have even started as this is a game.
    Now all of you who want to run me down get a big car as I can take it.

  17. #37
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    Quote Originally Posted by DogMania View Post
    Now as the player base for this game is WorldWide am I to assume that whenever we have a major catastraphy somewhere we will have a 3 hour downtime so that you can put up a shrine?, and if not why not?
    The game is available to international players but Turbine is a Boston company. That's why.
    Playing since June 2010

  18. #38
    Community Member Cyr's Avatar
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    In another thread Cordovan said the donation amount was not linked to the number of these sold in the store. As dev tracker is not available and I doubt that quote lasted long, but it was stated.Jerry can you confirm this is indeed that case? That regardless of the number of these items the Turbine store sells (and regardless of whether people use the coupon or not ie spend 100 TP) that the donation is not being changed to reflect that.Or can you confirm that Turbine realized the immense mistake this would be and instead is giving a static donation plus any funds raised from these sales?
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  19. #39
    Community Member rest's Avatar
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    Quote Originally Posted by Cordovan View Post
    If you choose not to use a coupon for the item, that purchase does not directly affect the donation we're making, which is why we were careful not to state it as such in our description of the effort.

    So that 100 TP that someone mistakenly spends on this ribbon is the same as TP spent on a cosmetic pet, or a raid bypass timer or an adventure pack? The fact that you didn't directly state that "each ribbon = $X donated" and instead let it be implied by having it cost anything at all is pretty crappy. Instead of trumpeting it as a "One Fund Memorial Ribbon" call it what it really is: "Blue and Yellow Cosmetic Floaty Thing" since that's technically more accurate.

  20. #40
    Community Member DogMania's Avatar
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    Quote Originally Posted by Sergeant_Giggles View Post
    The game is available to international players but Turbine is a Boston company. That's why.
    So what has that got to do with me?, if they want to donate as a Company then that is there choice and no need to bring it to an International game

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