I recently changed the name of one of my characters however is still says the old name.
Old name was "Azurpala" After i tr'd it i changed the name to "Azurchaos" people in my guild saw the change.
However a day later when i logged on it was back to the old name. with no message to me about the reason or no refund of the ddo points that i spent to get the name change item.
I would log this with in-game help but it has been down with a 404 error for the past couple of days.