I have had my VIP subscription reduced to a premium even though I have paid for 3 months.
I noticed this last night when I logged out. I submited a ticket to account support of which I get a automated reply saying they will get back to me in 5-7 working days.
I come to log on today to see that out of my 11 characters(1 slot I bought) I may keep 5? Wheres the 6th I have bought, though thats besides the point.
So I logged out and payed for another 3 months. After that I see this thread ->http://forums.ddo.com/showthread.php?t=412732.
As it stands I am owed 5months VIP access as my bank statement shows u debited my 3 month subscription 1 month ago.
How do I contact account support and get a real time answer to my billing question regarding monies of mine that Turbine appear to have misappropriated?