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  1. #1
    Community Member DefecTalisman's Avatar
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    Dec 2010
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    Default Where did my VIP go to?

    I have had my VIP subscription reduced to a premium even though I have paid for 3 months.
    I noticed this last night when I logged out. I submited a ticket to account support of which I get a automated reply saying they will get back to me in 5-7 working days.
    I come to log on today to see that out of my 11 characters(1 slot I bought) I may keep 5? Wheres the 6th I have bought, though thats besides the point.

    So I logged out and payed for another 3 months. After that I see this thread ->http://forums.ddo.com/showthread.php?t=412732.
    As it stands I am owed 5months VIP access as my bank statement shows u debited my 3 month subscription 1 month ago.
    How do I contact account support and get a real time answer to my billing question regarding monies of mine that Turbine appear to have misappropriated?

  2. #2
    Bwest Fwiends Memnir's Avatar
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    Quote Originally Posted by DefecTalisman View Post
    How do I contact account support and get a real time answer to my billing question regarding monies of mine that Turbine appear to have misappropriated?
    Turbine Support Phone Number: 855-WBGAMES or 781-407-4020
    Hours: 10:00 am to 7:00 PM EST


    Hope this helps get the issue resolved.
    53461

  3. #3
    Community Manager Cordovan's Avatar
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    Default

    As Memnir mentioned, contacting Account Support should get this resolved. One possibility may be that you were impacted by this issue here. Account Support will know more.
    Have fun, and don't forget to gather for buffs!
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  4. #4
    Community Member DefecTalisman's Avatar
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    Quote Originally Posted by Cordovan View Post
    As Memnir mentioned, contacting Account Support should get this resolved. One possibility may be that you were impacted by this issue here. Account Support will know more.
    Sorry, but I linked that in my inittial post.
    As I said, am I supposed to wait 5-7 working days to resolve this issue ?


    If I must phone some random interantional number, would someone please be as kinda as to tell me the full international dialing code.

  5. #5
    Bwest Fwiends Memnir's Avatar
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    Quote Originally Posted by DefecTalisman View Post
    would someone please be as kinda as to tell me the full international dialing code.
    Wouldn't that be something along the lines of: 00-1-855-WBGAMES or 00-1-781-407-4020?

    I have no idea where you are calling from, so I cannot adjust time-zones for their hours. So, here is a converter so you can figure out when is best for you to call.
    53461

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