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  1. #1
    Community Member mrtreats's Avatar
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    May 2006
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    Lowell Mass
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    840

    Default Hire Better/More GMs

    I have been waiting 50 min for a response to a ticket in a quest this is just real poor CS the average wait is 30-45 min to start with this is un acceptable for any customer but VIPs like me should not have to wait whats been now 6 min shy of an hour as I hit submit here
    Server: Fernia Guild: Southern Tenant Farmers Union
    MrTreats:lv20 Fighter Huma Macleod:lvl20Pali WF Octavius:lvl20 Rgr Drow Ramrez:lvl20 Clr Halfling Faygo:lvl20 Rog Drow Ampata:lvl20 Wiz Drow Bach:lvl17 Bard Drow Odafin:lvl5 Life 10 Seeley:lvl1 Barb 1/2 Orc

  2. #2
    Founder & Hero Uska's Avatar
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    Jan 2006
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    Its a balance between CS and cash flow I know and then how many tickets are put in it sucks I know sometimes I have to wait a while and other times its near instant most of the time I dont wait more than 15 min and then give up. Wish I could say something better especially to a guildie.

    The ANTI-Realms FANBOI NUKE THE REALMS ITS THE ONLY REAL WAY TO BE SURE

  3. #3
    The Hatchery kierg10's Avatar
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    Aug 2010
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    Toronto ON
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    Default

    Use punctuation.
    Ckarlock Alarm (PDK bard 7 fighter 6 rogue 2) life 17
    Dragonbloodz Power (Drow sorc 20/epic 8) life 6
    Sorinsal (Drow rogue 20/epic 5) life 2
    Quote Originally Posted by Memnir View Post
    What I think is OP is anyone who uses implemented game mechanics, standard game features, or their own skill to be more effective in quests then I am - so I then find the time to post complaints about their use of implemented game mechanics, standard game features, or their own skill thus making me OP on the forums.
    Quote Originally Posted by Bridge_Dweller View Post
    Here's a new flash for the people who have not evolved and still play sponge toons: you serve no purpose. it's rude, but it's the truth. Divines are powerful, have been for a long time. They don't need you. If you need them you add no value to the group.

  4. #4
    Community Member
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    Sep 2010
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    What was the ticket about? They might use a priority system.

  5. #5
    The Hatchery kierg10's Avatar
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    Aug 2010
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    Toronto ON
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    Quote Originally Posted by kierg10 View Post
    Use punctuation.
    Thanks for the neg rep ^^
    Ckarlock Alarm (PDK bard 7 fighter 6 rogue 2) life 17
    Dragonbloodz Power (Drow sorc 20/epic 8) life 6
    Sorinsal (Drow rogue 20/epic 5) life 2
    Quote Originally Posted by Memnir View Post
    What I think is OP is anyone who uses implemented game mechanics, standard game features, or their own skill to be more effective in quests then I am - so I then find the time to post complaints about their use of implemented game mechanics, standard game features, or their own skill thus making me OP on the forums.
    Quote Originally Posted by Bridge_Dweller View Post
    Here's a new flash for the people who have not evolved and still play sponge toons: you serve no purpose. it's rude, but it's the truth. Divines are powerful, have been for a long time. They don't need you. If you need them you add no value to the group.

  6. #6
    Community Member Fedora's Avatar
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    Feb 2010
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    587

    Default

    Out of four tickets I turned in over the last 4 years or so, the first one was resolved okay. It took maybe 10 minutes for a GM to come and fix it.

    The other three times my ticket gets closed within 5 minutes saying that the in-game GM can't help and turn in a bug report. Now tell me how a bug report gets my equipment/shards back? It doesn't. It doesn't even get a reply. In all three cases I know an in-game GM could do SOMETHING to assist, even if not fix the problem. This closing of the ticket in 5 minutes without an in game "tell" or anything is bad service.

  7. #7
    Community Member Soulken's Avatar
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    Sep 2009
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    Quote Originally Posted by kierg10 View Post
    Thanks for the neg rep ^^
    Your welcome

    note I cant actually give neg myself :} But I can see why you got it.

    When I duel someone I like to dual wield. with my rouge wearing rogue.

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