Greetings! We are continuing to investigate the rare but significant issue in which characters undergo a reincarnation and discover a loss of Epic Destiny experience. We want to encourage anyone affected by this issue to continue to send in detailed bug reports, as your information is helpful to the development team.
We are now able to restore Epic Destiny XP to anyone who experiences this issue in the future. In the rare instance that you are impacted by this bug, please submit a help request in-game, and we will endeavor to correct the situation as quickly as possible. For players who have lost Epic Destiny XP in the past, and for players who previously submitted tickets about this issue, we need you to re-submit a new help request in-game. To assist us, please submit the ticket while logged into the character that was affected.
We will do our best to resolve your issue as quickly as possible. Please be aware that it may take some time for us to respond to your ticket. Your patience is appreciated! The tickets will not be closed, but will be placed into a "researching" queue, and will be resolved in the order in which they are received. You do not need to remain logged in to wait for assistance, as it may take some time for us to research and respond.
Thank you for your patience while we continue to investigate this bug. While the bug is rare, if you've been impacted we understand your frustration! We are still working to resolve this issue to everyone's satisfaction. Thank you for playing, and we'll see you in-game!