i am posting this as a already submit a ticket in game, and via web, both of them got closed, both of them says to contact the other for support... so dead end.
i have a TR character, on his 5th life, and as i level to 16, went to my bank and put my dragon touched leather armor, that took long work to make, and it was with a beast 2 black/steel armor skin.
went to house K to buy some spell ingredients, and the game got stuck in the loading screen.. relogged and noticed i was naked, and de-leveled. the roll back took my armor and now is lost.
i contacted the in game, says they cant do anything, then the support via web... the same, they can do a thing.
hope i can get any solution.