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  1. #1
    Customer Service Representative Carpe_Noctem's Avatar
    Join Date
    Feb 2011
    Posts
    186

    Default New Paid Service Requests cannot be Submitted at this time

    At this time new Paid Service requests for DDO cannot be submitted due to the recent billing maintenance and high volume. This includes Character Transfers, Undeletes and Guild Renames. All Paid Services that are already in the queue will be processed in the order they were received.

    We are excited about some big improvements to Paid Service requests in the near future! More details to come on this.

    This thread will be updated when Paid Service requests can be submitted again. We apologize for the inconvenience.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 12:00 pm to 7:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOSupport

  2. #2
    Customer Service Representative Carpe_Noctem's Avatar
    Join Date
    Feb 2011
    Posts
    186

    Default

    Guild Renames and Character Undeletes are available again!

    www.ddo.com/forums/showthread.php/419978-Guild-Renames-are-Available-again!

    www.ddo.com/forums/showthread.php/420646-Character-Undeletes-are-available-again!


    There will be an update on the current status of character transfers next week.
    DDO Support Page & Knowledge Base
    To request support from a Customer Service Agent, simply click on "Submit a Ticket"
    English Account/Store Support is available from 12:00 pm to 7:00 pm, Monday through Friday (GMT -5). 855-WBGAMES (855-924-2637)

    Contact us on Twitter @DDOSupport

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