I used to be VIP and had 10 characters. 3 years later, I started to play again. However, as Premium account, I can only play 3 characters instead of 4.
These are the first 4 characters I created in timely order: Human, Human, Elf, and Drow. I don't have access to this Drow character even I unlock it in game (by favor).
Is this a bug or I have to purchase Drow?