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  1. #1
    The Hatchery
    Join Date
    Jun 2010
    Posts
    3,023

    Default Error when trying to buy points (ERR-4)

    I tried to buy the $7.99 point bundle but got "There was an error processing your order. Please click here to return to the point purchase page and try again. (ERR-4)."

    I am running DDO through Steam and had the option to purchase points through Steam.

    I tried more than a few times.

    How do I fix this?

    Thanks.

  2. #2
    Community Member
    Join Date
    Dec 2009
    Location
    Germany
    Posts
    98

    Default update myaccount

    Hi,
    had the same issue. I needed to update my payment infos in myaccount (e.g. credit card). Afterwards it worked, cause they invalidated them in the billing sys update.

    regards Bo
    EU player since release, US player since winter 2009.

  3. #3
    The Hatchery
    Join Date
    Jun 2010
    Posts
    3,023

    Default

    Quote Originally Posted by BoBach View Post
    Hi,
    had the same issue. I needed to update my payment infos in myaccount (e.g. credit card). Afterwards it worked, cause they invalidated them in the billing sys update.

    regards Bo
    That worked, thanks.

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