Wondered if someone may answer this.
Quoting a dev, does this Guarantee apply to EE, even if you are ransacked?
"Originally Posted by Eladrin Source
In Update 16 the commendation drop rates will be significantly higher than they are currently.
This isn't in the current Lamannia version yet, watch the release notes for this when it goes in:
Quote: Drop rates for Commendations of Heroism in the raid Caught in the Web have been increased. On Epic Elite difficulty, every player in the raid is guaranteed one commendation each in the first and second chest. "